OneGuide issue: dvi error on cable box

Discus and support OneGuide issue: dvi error on cable box in XBoX Games and Apps to solve the problem; I've been troubleshooting trying to get OneGuide to work through new Xbox One system. I have an HDMI cable plugged into cable box (Motorola DCX3501-1)... Discussion in 'XBoX Games and Apps' started by USAFxWolfPackx, Dec 13, 2015.

  1. OneGuide issue: dvi error on cable box


    I've been troubleshooting trying to get OneGuide to work through new Xbox One system. I have an HDMI cable plugged into cable box (Motorola DCX3501-1) to Xbox One. Xbox one HDMI to TV. I have an IR cable attached to Xb1.

    I suspect my problem has to do with a 'dvi' error which is flashing on Cable box when I have HDMI cable plugged in. Does anyone have any experience in correcting this issue with this brand cable box: Motorla DCX3501-M?

    Thanks in advanced

    :)
     
    USAFxWolfPackx, Dec 13, 2015
    #1
  2. Issue with Xbox One playing cable.

    Mister Cerb,

    Thanks for the response. I am using Comcast XFINITY for my cable and my DVR/Cable box is a Motorola. I can't get the model number, since I am at work at the moment. The error code that comes up on the cable box just says DVI.
     
    TemperenceHill, Dec 13, 2015
    #2
  3. Vindicator1
    Vindicator1 Guest
    No audio through TV when using XBOX One? DVI to HDMI?

    Topbox: Motorola DCT6200/DC6208

    Zip: 32303

    Provider: Comcast/Xfinity Cable

    I have a similar issue. I have a cable box that has a DVI out as well (with no HDMI out on the cable box..). So I'm using a DVI to HDMI cable to my HDMI in port on the Xbox One. I'm not getting audio or video when I try to watch TV. Sometimes the video from
    the TV flickers on then goes to black.. I've made sure my cable box is set to 720p output, and cycled the power on the Xbox One and cable box. Still just getting the black screen… Any ides on how to fix this issue? Thanks for the help!
     
    Vindicator1, Dec 13, 2015
    #3
  4. XBF Crystal P Win User

    HDCP issues with Live TV only

    Hi there KR1MZA,

    Thanks for the reply. I'm sorry to hear about the issue with Connecting TiVo to the Xbox One for setting up the OneGuide feature.

    There are a few requirements to use the
    OneGuide with your TV and Xbox One
    :

    • A cable or satellite set-top box with HDMI output, or an Xbox One USB TV Tuner.
    • A connection to Xbox Live to download channel lineup information for OneGuide.
    • A Kinect sensor or an IR emitter cable.

    Unfortunately, as stated in the
    TiVo Support article
    . It seems like the feature will not be applied due to the hardware for TiVo.

    TiVo products have different HDMI requirements:

    • Roamio Series, Premiere Series, Series3, and TiVo HD DVRs require an HDCP key only when you try to view or record copy-protected material while an HDMI cable or HDMI-to-DVI adapter cable is connected to the box.
    • Roamio Series, Premiere Series, and TiVo HD DVRs require an HDCP key any time that you are viewing digital content, whether the content is copy protected or not, if an HDMI cable or HDMI-to-DVI adapter cable is connected to the box.

    Hope this helps.
  5. TemperenceHill Win User

    Issue with Xbox One playing cable.

    Mister Cerb,

    Thanks for the response. I am using Comcast XFINITY for my cable and my DVR/Cable box is a Motorola. I can't get the model number, since I am at work at the moment. The error code that comes up on the cable box just says DVI.
  6. Iautorenewedu Win User

    No oneguide, no picture but sound. SKIP setup i get picture.

    DU1 (projected as DVI) Is a Cable box error code meaning too many HDMI pass-throughs. I would assume you are using an AVR or some type of HDMI switch or hub. The other possibility is HDMI cables rated under 2.0.

    -

    Capt Carl,

    Try powercycle. I know it is a boring idea, but that may resolve the issue (the cable box) Please post your response.

    -Cheers!
  7. FeasorOfTorts Win User

    No oneguide, no picture but sound. SKIP setup i get picture.

    Hi there,

    Did your Motorola DCH3200 cable box ever display a "dUl" (or "DVI") error on its front display? I tried to set up my Motorola DCH3200 cable box with my Xbox One.....but i just get a completely frozen image and no sound....the Motorola cable box displays/flashes
    "dul" (which probably means "DVI") and switches back and forth between 1080i and 480p.

    When I connect the cable box directly to the TV, everything works. And i'm near positive there is nothing wrong with the HDMI cable.

    Any ideas how I can resolve this problem??? i'm so frustrated.....

    Thanks so much!!!
  8. Vindicator1 Win User

    No audio through TV when using XBOX One? DVI to HDMI?

    Topbox: Motorola DCT6200/DC6208

    Zip: 32303

    Provider: Comcast/Xfinity Cable

    I have a similar issue. I have a cable box that has a DVI out as well (with no HDMI out on the cable box..). So I'm using a DVI to HDMI cable to my HDMI in port on the Xbox One. I'm not getting audio or video when I try to watch TV. Sometimes the video from
    the TV flickers on then goes to black.. I've made sure my cable box is set to 720p output, and cycled the power on the Xbox One and cable box. Still just getting the black screen… Any ides on how to fix this issue? Thanks for the help!
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OneGuide issue: dvi error on cable box

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