OneGuide in App doesn't show same channels as OneGuide on Console

PaulB · Jan 16, 2016

I'm in Seattle and use an Antenna... on the console I see Channel 28.2 as available... but in the xbox app on win 10, that channel isn't listed. There may be other channels, but this is the one I noticed.

Any ideas?

:)

Theory of Game · Jan 16, 2016

Purpose of "Favorites"?

On the right side of the OneGuide, there is a "Favorites" option - this will show the OneGuide with only the channels that you've marked as favorites. You can mix TV channels and app channels, so you get a personalized guide with only the channels you really
care about.

MisterBalloons · Jan 16, 2016

Kinect 2 - CH Requests Jumps to HD ChHs over SD Normal?

Hey Eviltwin,

You can also change the setting to only show HD or SD channels in the OneGuide. Go to Settings> TV & OneGuide settings> OneGuide> Show all HD and SD channels. That will remove any duplicate channels.

Bestlano · Jan 19, 2016

Hi DR, What version of the app are you using? Are you also experiencing this issue when using Xbox App (Beta)? If yes, please report this issue by using the "Report a problem". This will provide helpful data for the developers to investigate.

Thanks for reporting,

Best

BenEBoy

I'm having the same issue. Oneguide doesn't display any information for certain channels. Clearing Oneguide and History doesn't have any impact. Also, some channels are missing or in the wrong order.

Theory of Game

On the right side of the OneGuide, there is a "Favorites" option - this will show the OneGuide with only the channels that you've marked as favorites. You can mix TV channels and app channels, so you get a personalized guide with only the channels you really
care about.

MisterBalloons

Hey Eviltwin,

You can also change the setting to only show HD or SD channels in the OneGuide. Go to Settings> TV & OneGuide settings> OneGuide> Show all HD and SD channels. That will remove any duplicate channels.

eicastic1

I think the problem is that going to "OneGuide settings -> Troubleshooting -> Report a OneGuide Problem" and entering the channel and a correct number isn't really triggering a review because the channel number is already correct (because two numbers are
showing in OneGuide for that channel)!

The problem is that there are multiple listings for the channel in the OneGuide. For example, here in Richmond, the OneGuide shows ESPNHD on 252 and 850. The correct channel is 850. Channel number 252 is now a defunt channel in Richmond and has no programming
on it--the channel no longer exists. So I'm assuming that when the guide data was updated on Microsoft's servers the delete channels didn't get removed--only new ones were added or existing ones were updated. As such we now have two channel numbers for the
same channel in a lot of cases.

Having two numbers means voice commands don't work--it seems that the lowest channel number is chosen when there are duplicates ("xbox watch ESPN" pulls up 252, which is non-existent, instead of 850).

We here in Richmond simply need the defunct/dead channels removed from the OneGuide.

Reporting it through the console doesn't seem to be fixing this problem.

Lev1athon

Yeah, already use the youtube app, but if im going to see youtube in OneGuide id rather it showed viedos i was interested in.

The channels i have in my OneGuide seem to be different to the channels other people see, which implies there is some way of setting them (otherwise everyones would be the same)

OneGuide in App doesn't show same channels as OneGuide on Console