Oneguide has no sound when switching from other game or app - requires hard boot

Hi there Robert,

Thanks for reaching out. I'm sorry to hear about the issue with the Oneguide has no sound when you launch other games or apps.

The one thing with the Oneguide is that it is a pre-installed app on the Xbox Operating system. In order to troubleshoot this please take a look at the following troubleshooting articles:

• Poor or no audio from the set-top box connected to your Xbox One

If the problem persists, try doing a
soft factory reset of the console,
Reset and keep games and apps to help reset the operating system. Please note before doing this troubleshooting step, make sure to know your email and passwords for your Xbox profiles.

Try this out first and let us know the results.

This is happening to a few of us on reddit. Its switching between youtube and other apps from gaming when the console randomly shuts down. Booting back up everything is fine but then it will randomly do it again when switching apps. Its something on microsofts
end it seems.

nevermind, I completely powered down my cox cable box and that fixed it.

Sounds like something crashed within the TV app itself. Does your OneGuide work? Have you tried a Hard-Shutdown of the console and rebooting? I assume something incorrect happened when it pulled channel data.

Thanks, but it should be able to switch sound from game to tv right?

My receiver has that ARC so shouldn't it be able to switch the sound when switching inputs?