OneGuide crashes Xbox app on iOS 9.3.3

Discus and support OneGuide crashes Xbox app on iOS 9.3.3 in XBoX on Windows to solve the problem; The new Xbox app for iOS is a great improvement over its SmartGlass predecessor, but it contains a bug that hasn't yet been squashed. I have the latest... Discussion in 'XBoX on Windows' started by pfeiffer85, Aug 4, 2016.

  1. pfeiffer85
    pfeiffer85 Guest

    OneGuide crashes Xbox app on iOS 9.3.3


    The new Xbox app for iOS is a great improvement over its SmartGlass predecessor, but it contains a bug that hasn't yet been squashed. I have the latest version of the Xbox on my iOS devices
    (version 3.1608.0801, downloaded 4 August 2016), but each time I try to use OneGuide, the app crashes.

    • I have had the same issue since OneGuide was first incorporated into SmartGlass;
    • The app crashes on both my iPad and my iPhone, both of which are running the latest version of iOS
      (currently iOS 9.3.3);
    • I have uninstalled and reinstalled the app several times;
    • I have reinstalled iOS on both my iPad and iPhone; and
    • I have reset both devices several times.
    Unfortunately, the problem has persisted, and I would be very grateful for some assistance. I enjoy the app, despite this one problem, but having the capability to access OneGuide would make it even more useful.

    Thanks in advance for your help!

    Note: I apologize if this is the wrong place for my message. If it is, please point me in the proper direction. All of the information about Xbox and iOS that I could find on the site seems to be outdated and refers only to the now-obsolete
    "SmartGlass" versions.


    :)
     
    pfeiffer85, Aug 4, 2016
    #1
  2. Kenzibit
    Kenzibit Guest
    Windows 10 Creators Update FAQ

    Why is OneGuide still part of the Xbox app on iOS and Android?
     
    Kenzibit, Aug 4, 2016
    #2
  3. g dawg76
    g dawg76 Guest
    Xbox One smartglass app crashing upon trying to open Oneguide after update.

    In case you missed it yesterday, there was an update to the iOS version for the xbox one smartglass. This update should fix the issue of oneguide crashing when you try to open it.
     
    g dawg76, Aug 4, 2016
    #3
  4. Kenzibit Win User

    Windows 10 Creators Update FAQ

    Why is OneGuide still part of the Xbox app on iOS and Android?
  5. g dawg76 Win User

    Xbox One smartglass app crashing upon trying to open Oneguide after update.

    In case you missed it yesterday, there was an update to the iOS version for the xbox one smartglass. This update should fix the issue of oneguide crashing when you try to open it.
  6. Archersaurus22 Win User

    OneGuide missing from App

    They have officially responded on reddit:

    "OneGuide, including the guide, TV controls, and TV streaming, were removed from the Windows versions of the Xbox app. To use OneGuide on Windows, get the Xbox One SmartGlass app in the Windows Store. OneGuide is still part of the Xbox app on iOS and Android."

    https://www.reddit.com/r/xboxone/comments/62t1sc/windows_10_creators_update_faq_posted_33117/
  7. DANDIRTCHEAP Win User

    Xbox App

    Having the same issue myself.

    Xbox app on iOS 12.2 (iPhone XS), crashes upon the Microsoft account login screen. Have submitted the crash report, so fingers crossed..!
  8. rowanfarrugia Win User

    Xbox app (IOS) crashes

    Maybe try restarting your phone?
Thema:

OneGuide crashes Xbox app on iOS 9.3.3

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