OneGuide channel listings incorrect for CableOne, Inc.

Spook96 · Jun 29, 2015

Hello all,

So, in September of 2014, CableOne updated their system to an "all digital" network. This update changed and added numerous channels. However, OneGuide has yet to reflect these changes. CableOne feels that this is a Microsoft problem. I have submitted to
troubleshooting reports via the OneGuide setup panel. Also, I have reset my TV listings several times, cleared the OneGuide, cleared the history, and changed to an alternate zip code to force a channel update. Nothing has worked. It may be of note that tvguide.com
also has incorrect channel information for CableOne (ZIP 57049). Yet, zap2it.com has the correct listings. Any ideas?

Thank you,

:)

YelkcubNwahs · Jun 29, 2015

one guide is wrong (Cableone digital lineup 2/11/14)

the cableone listings are for the previous cableone line up and nothing listed is correct, all the hd channels are in the 1000's and thats not even an option on the oneguide. any way to get this updated xbox?

Mister Maka · Jun 29, 2015

OTA oneguide tv guide by zipcode question

Hey there Rageus Quitus!

Sorry to hear you're seeing incorrect channel listings via OneGuide. If you haven't already be sure to check out our

Incorrect Channel Troubleshooter and run through all the steps. If you're still seeing the incorrect listings, please make sure to report the issue via OneGuide as suggested in the troubleshooter. Thanks a ton for your patience!

Travyguy9-8F798A15-BEE7-4510-BFFC-9FA72CF56D0C · Aug 4, 2015

I am having the exact same problem! Also, nice zip code. I am from the same area

Travyguy9-8F798A15-B

I am having the exact same problem! Also, nice zip code. I am from the same area

Mister Maka

Hey there Rageus Quitus!

Sorry to hear you're seeing incorrect channel listings via OneGuide. If you haven't already be sure to check out our

Incorrect Channel Troubleshooter and run through all the steps. If you're still seeing the incorrect listings, please make sure to report the issue via OneGuide as suggested in the troubleshooter. Thanks a ton for your patience!

Mister Maka

Hey there! If you're running into trouble with OneGuide content not listing correct be sure to report the channel lineup within the app.

To report an issue check out this
OneGuide Channel Troubleshooter. Thanks!

Mister Beep

VooDoo90,

The best way to report the incorrect channels in the OneGuide troubleshooting section in your Xbox One settings.

Press the Menu button on your Xbox One controller and select 'Settings'.
In the Settings menu, select 'TV & OneGuide'.
Select 'Troubleshooting'.
From here select 'Report a OneGuide problem' and select 'Wrong channel'.

This will report the error directly to the proper folks.

XBF Crystal P

Hi there Jarod,

Thanks for reaching out. I'm sorry to hear about the issue with missing channels on the OneGuide. I recommend trying the following troubleshooting article:

Channel list or show information is incorrect or missing from the OneGuide.

Try this article and let us know the results.

OneGuide channel listings incorrect for CableOne, Inc.