One S drops HDMI connection previewing some videos in the store? Video attached to post

Discus and support One S drops HDMI connection previewing some videos in the store? Video attached to post in XBoX on Consoles to solve the problem; So, I just noticed this happening today. When I hover over the game trailers to let the thumbnails autoplay (for instance, I'll show you Forza Horizon... Discussion in 'XBoX on Consoles' started by CTXCI, Nov 23, 2017.

  1. CTXCI
    CTXCI Guest

    One S drops HDMI connection previewing some videos in the store? Video attached to post


    So, I just noticed this happening today. When I hover over the game trailers to let the thumbnails autoplay (for instance, I'll show you Forza Horizon 3) in the store, my Xbox seems to drop the HDMI connection for about 2 seconds, losing all audio and video.
    I have a Samsung 4K HDR TV and my Xbox video output settings are correct and says my TV is fully supported for 4K and HDR. I haven't experienced this yet with any other item in the store...yet. Am I the only one experiencing this? It's kind of weird that a
    game video preview would drop the HDMI connection.

    To simulate what I did:

    - Go to the Black Friday screen on Xbox

    - Go to the game section

    - Scroll down and click on Forza Horizon 3 Standard Ed.

    - Scroll down to the Trailers section of the game

    - Do NOT click to full screen, let the thumbnails autoplay while hovering over one of them

    - Once one starts playing, scroll over one spot to let another thumbnail autoplay (this is when it happens)

    - And then go back and forth between the 2 separate thumbnail previews, allowing each one to start playing

    - The HDMI connection drops each time

    Video showing issue

    :)
     
    CTXCI, Nov 23, 2017
    #1
  2. MAD Mark NC
    MAD Mark NC Guest
    Is this normal ? Video attached.

    Yeah, that's the faulty disc drive issue that some have experienced. I've seen other videos of the same.
     
    MAD Mark NC, Nov 23, 2017
    #2
  3. MAD Mark NC
    MAD Mark NC Guest
    Is this normal ? Video attached.

    Yep, that's the faulty disk drive issue that some have experienced. I've seen other videos of the same. You should return it, but man it sucks that it'll take so long.
     
    MAD Mark NC, Nov 23, 2017
    #3
  4. RippenHarra Win User

    Xbox One: Fix messaging system.

    Well you can technically video message with the latest preview by using upload and then attaching that video to a message to your friend.
  5. Nursemorph Win User

    My Xbox One S HDMI Port is busted.

    The One S only has the singular HDMI port for video out...am not aware of any other way to output video
  6. WillMorris2 Win User

    Xbox 360 playback error c101a3ff

    So I unplugged the s-video connection and tried the HDMI cable I didn't even get a signal on the TV, I plugged the s-video back in and voila the movie played. No idea how that would fix the error.
  7. DoYouLikeHam Win User

    HDMI port + AV Port

    in the second link, read under first the section titled "Digital audio (S/PDIF or TOSLINK) cable":

    1. Leave the HDMI cable connected to your TV for video.

    2. Connect the HDMI audio adapter to the A/V port on the console.

    this infers that you can use the HDMI port for Video and the A/V port for audio... if that is not what it is describing, please clarify.
  8. J3RS3Y DEVIL Win User

    HDMI Splitter with cable box and surround sound receiver

    From Support:

    Basic setup with an audio/video receiver

    With an audio/video (A/V) receiver, the best and most direct option is to connect the devices sequentially:

    1.Connect your set-top box HDMI output to the Xbox One HDMI input.

    2.Connect the Xbox One HDMI output to your A/V HDMI input.

    3.Connect your A/V HDMI output to the HDMI input on your television.

    Notes

    •This option requires that all devices support audio over HDMI.

    •Surround sound from your set-top box will not be passed through the Xbox One.

    •When you perform this kind of basic setup with an A/V receiver, you’re passing both audio and video through another device. Depending on your equipment, there is a small risk of audio or video lag.
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One S drops HDMI connection previewing some videos in the store? Video attached to post

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