one report ghost 29/11/2018 at 20 h 55

hello ; yesterday i dont have touch at my Xbox one x and i have 1 report on my account oh my god what s happen ? the repport say this Reason (comment) takedown .^^!!!! last 2 Week an another report who i dont understand (looking for group) takedown at
14/11/2018 omg i go to loose my account by the fault of an hacker or what.?^^

:)

 

error 60004 a5758190-9214-4df1-b920-023eee66429d

Trying to redeem a game code and receiving this error:

Service-60004a5758190-9214-4df1-b920-023eee66429d

2018/01/14 - 20:04:55 UTC

please help..

 

refund or possible code change

Microsoft Customer Support <*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***>

Thu 2018-11-29, 11:06 AM

You

This email address is not monitored. Please go to support.xbox.com for help.

 

Hey there!

If you feel that your account has been compromised go ahead and take a look at the support article for "I think my account has been hacked."
This should help you secure your account more.

Of course you can also reach out to
Xbox Customer Support and request a callback or to chat with an agent for further assistance.

I hope this helps!

 

I have change all the passwords can you delete this 2 strong report please ty.

 

Hello Indian,

Unfortunately, we don't have the tools to delete a report. If it is a suspension your talking about you can go to the
Enforcement site. If you do feel you been hacked you can follow the guide Erick gave you to recover your account. If still having issues you can try and request a call back and speak
with a support agent.

When you go to
Contact Us to get it to request a callback follow these steps:

• Step 1 ----select Xbox One
• Step 2 ----select no thanks, then select category system update
• Step 3-----gives some troubleshooting or help tips (don't select anything here)
  
• Step 4 ----select request a call from support

Once they call explain the issue and they will be able to help you.

Hope this helps.

Thanks,

Brad

Xbox Forum Team