one of my microsoft accounts got hacked and i need access again to it. how do i get it.

Hi richard pickett,



We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)








Thank you for your understanding.



Kind regards,



Moderator

Microsoft Community

Hi richard pickett,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today other than this account issue.

We understand the inconvenience caused. We will be glad to assist you with this.



First, we would suggest you fill up the ACSR form and make sure you provide an alternate email address when you fill up the ACSR form so that the team can communicate with you. Help with the Microsoft account recovery form

The more information you can include in the form, the better the chance you’ll have of regaining access to your account. Answer as many questions as you can as thoroughly as possible. If you’re not sure, guessing is ok - wrong answers don’t count against you.



When you enter your email address, keep in mind that some domains may be country specific such as @outlook.co.uk. If you’ve had your account for several years, the details on file may not match your current situation, so think about what you may have entered when you first signed up. Is it possible that you moved or changed your name? Think about passwords that you use on other accounts that you may have used here. This is another place where a good guess can pay off. When you get to a question that lets you “add more," fill in as much information as you are able. Email subject lines need to be exact.



We highly recommend you visit these articles:

How to recover a hacked or compromised Microsoft account

When you can't sign in to your Microsoft account



With regards to the Microsoft Store purchase, we would recommend you contact our Microsoft Store support team and inform them about the purchase. Here is the link: https://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support



Also refer this article: Prevent unauthorized purchases from Microsoft Store



We hope it worked out well for you. If not, please reply back to this forum to let us know.

We will be glad to follow up and help you.



Sincerely,



Xbox Forum Moderator

Microsoft Community

so i ended getting in contact with your support team, turns out the account got hacked, it was a microsoft account, im not sure when or how this happened as i can still access the microsoft account but i cant access the xbox profile attatched to it

I've got access to my Microsoft account, I said that I won't have access to it for much longer so I need to change my Minecraft account to another mail, how do I do that

My Xbox account has been hacked to. I still have access to my account somehow but they changed the email linked the account and deleted my Microsoft account completely. I have no idea how they even got into it in the first place. I can’t get Xbox support or Microsoft support on a call at all because they don’t consider it an issue.