One of my friends is shown offline and I can't access his profile

Hello MarvinVanji!



Welcome to the Microsoft Community Forum. Please accept our warmest regards and sincerest hope that all is well.



We understand you would like to know if there's anything you can do about your friend in Xbox appearing offline although his actually online from his end.

In all honesty, with you located in Germany and your friend in Turkey is the most likely cause of this issue. In a perfect world if both of you had very good Internet connections and all network settings are correct in both your Xbox consoles you still had to consider the distance between the two of you and the game servers.

The time it takes for data to travel back and forth among those three locations can be what is causing this issue of yours. So, there's likely nothing you can do about this issue at this point.

Feel free to reply to this thread if you need further clarification.

Respectfully,





Forum Moderator

Microsoft Community

If you friend clicks his name in profile set it to online also check his privacy settings one is not set to online thus given false positive showing online & offline. I had same issue with some friends. My profile said offline but in my settings i had
right things set. Also they could of set it so you couldnt see them on settings one is always set wrong. This is why i only use profile to show me offline or do not disturb but mainly i click offline

I can't even sign into my profile offline. When i try to sign in i am requested to give my email. It then errors and says to try again later and does not let my profile stay signed in offline. Therefore I can't access any saved games.

We wouldn't have any information on if they are banned or if they have you blocked.

To be fair, there are some games that you can play in offline mode? At least the server outage wont last for super long!

But again, if I can't access my profile, I can't access my save file.