One Guide not working

Discus and support One Guide not working in XBoX Games and Apps to solve the problem; One Guide is not showing the user interface for choosing a tv channel. Channels that are available show “No Info Available”. How can this be fixed... Discussion in 'XBoX Games and Apps' started by Ade_12093487456, May 26, 2021.

  1. Ade_12093487456
    Ade_12093487456 Guest

    One Guide not working


    One Guide is not showing the user interface for choosing a tv channel. Channels that are available show “No Info Available”. How can this be fixed please?

    This is all happening on an Xbox One

    :)
     
    Ade_12093487456, May 26, 2021
    #1
  2. JT Kimbell [MSFT] Win User

    One guide not working

    Hey ddollar, what's your provider, make, and model of your cable box?
  3. JT Kimbell [MSFT] Win User

    One guide not working

    Thanks, I'm assuming you tried to go through your set top box setup with either TWC or Cisco as the brand?

    You can go through it again by going to TV & OneGuide settings -> devices -> cable/satellite box. From there you can try to detect the STB again.

    If neither Cisco nor Time Warner work as brands. You can try typing in the Cisco model #.

    If that doesn't work, here's a crazy idea that worked for TWC Samsung STB users - Go through STB detection with Comcast as the brand (don't change any guide stuff, just for your cable box setup).
  4. ddollar-361EA540-6C6 Win User

    One guide not working

    That worked thank you so much!
  5. ddollar-361EA540-6C6 Win User

    One guide not working

    Time warner cable the box is a Cisco explorer 4700
  6. XBF Meryem R Win User

    One Guide not working

Thema:

One Guide not working

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