One Guide assigns the wrong channelnumbers to each channel

jacobholm · Oct 28, 2014

It works fine except the channelnumbers (shown next to the channel in the One Guide channellist) are way off. Channel nr. 1 is mapped to 160 for example. Is there any way to change this mapping manually?

I live in Norway and recently changed my locale settings to Norway in order to set up One Guide in my country. I was told by support that locale settings might take a couple of days to work correctly and that this is what causes the channel mappings to be wrong.
It seems unlikely, but I'll have to wait and see.

Has anyone else had this problem?

:)

Pumpkinhead68 · Oct 28, 2014

Time warner cable wrong channels

first when i first got my xbox one it worked great i would say go to hbo and it would go the channels were always right but about a week or 2 ago my time warner swithed their channel line up and it still goes to the old channel line up so obviously its
the wrong channels now i have cleared the history of the one guide and also cleared the one guide. now the one guide has the new channels in it but the voice commands are still goin to the wrong channels

HolyRolr · Oct 28, 2014

Uverse Memphis wrong line up

Noticed that the HD channels for Uverse in Memphis are completely wrong. Also, hiding the SD channels does not make the xbox go to the HD channel automatically (could be the related to the messed up guide).

Is there an option to override the wrong channels to fix the oneguide? If not then it is completely useless until the Microsoft fixes the channel guide

Mister Beep · Oct 30, 2014

Hey there Coppen!

It can take a couple days for everything to be in the right place after changing the region, I will still want to leave this here for you to look at if the issue hasn't resolved itself yet. Firstly I would recommend resetting up OneGuide. To do that follow
these steps:

Press the Menu button on your Xbox One controller and select Settings.

In the Settings menu, select TV & OneGuide.

In the TV & OneGuide menu, select Troubleshooting.

Select Reset TV settings.

If another day or two goes by and still no luck, try those steps again. Post back and let us know how it goes!

jacobholm · Oct 31, 2014

Hi, thanks for your answer!

I tried reset as you mentioned, but the channel numbers are still wrong.

Mister Beep · Nov 1, 2018

Sorry to hear Coppen!

Next I will recommend reporting this issue through the built in OneGuide troubleshooter. Follow the same steps above, but instead of Reset TV Settings, select 'Report a OneGuide Problem' and select 'Wrong channel'. That will inform that proper teams so that
they can look into it further!

Mister Beep

Hey there Coppen!

It can take a couple days for everything to be in the right place after changing the region, I will still want to leave this here for you to look at if the issue hasn't resolved itself yet. Firstly I would recommend resetting up OneGuide. To do that follow
these steps:

Press the Menu button on your Xbox One controller and select Settings.
In the Settings menu, select TV & OneGuide.
In the TV & OneGuide menu, select Troubleshooting.
Select Reset TV settings.

If another day or two goes by and still no luck, try those steps again. Post back and let us know how it goes!

Mister Beep

Sorry to hear Coppen!

Next I will recommend reporting this issue through the built in OneGuide troubleshooter. Follow the same steps above, but instead of Reset TV Settings, select 'Report a OneGuide Problem' and select 'Wrong channel'. That will inform that proper teams so that
they can look into it further!

jacobholm

Hi, thanks for your answer!

I tried reset as you mentioned, but the channel numbers are still wrong.

VooDoo90-DA4CC953-B9

Yes, my provider was formely know as Onelink, zip code [MOD REMOVED]. Liberty, another cable provider bought the company a year ago and now both have the same name. Like 2 months ago they change all the channels of both companys. Basicaly
every channel on the list is wrong. For example the One guide have TNT on 27 and really is Soap. Channel 400 is HBO HD East and on the One guide is PPV. Channel 222 is CNBCHD and on the One guide appears Showtime 2. This happens with all channels and make
the one guide unusable. Thanks.

JohnMehaffey

Indeed . I have an OTA tuner as well. but I forgot I had manually assigned them whole number channels in the MCE guide. Via Tasks>Settings>TV>Guide>Edit Channels> select a channel and change the channel number. The issue then becomes correcting the
XB1 Guide to match your MCE guide numbers. I am gonna have to redownload my guide to get it back to default. I realize none of my channels are assigned their default numbers which I think is gonna really throw the XB1 for a loop. I do have an app that
lets me track the raw data that the IR receiver is seeing. It will even let me take those values and assign actions to them. It may be possible for me to write a profile that allows the XB1 to just do its thing and this app would translate it into useable/workable
input for MCE.

I will post here what I do to get this working. But first UPS needs to get on it.

One Guide assigns the wrong channelnumbers to each channel