One Friend's Xbox Live Profile Is Permanently Muted

Dear Xbox Live and Community,

I have one friend whose profile is permanently muted on Xbox Live. I can have two-way chats with anyone else in my contact list and total strangers for that matter, but when I try to party/game chat with this one particular friend, I cannot hear him talk.
He can hear me; I can't hear him.

In the party chat settings, it shows his profile as muted (there is an option to "unmute" him). When I try to toggle that option, there is no change to the setting. If I go to his actual profile in my friend's list, it shows his profile muted by default.
I am able to toggle the option to unmute his profile. The option changes from "unmute" to "mute" (indicating he should now be unmuted). However, nothing changes in the party chat. If I leave his profile and immediately re-open it, the option has automatically
switch back to "unmute" (indicating he is once again muted).

Anyone had this issue? It's terribly frustrating.

:)

 

One Friend is Permanently Muted

So are you all friends?, because someone or both have privacy setting stopping them hearing each other.

have both A and C check to see if they muted eachother?. It will be great to get them to comment here too.

Can you hear each other in a party chat?.

 

One Friend is Permanently Muted

Im having the same issue... No ban no privacy issues just can't unmute

 

Hi there! Thanks for reachin out to us Poang.

This is actually something that is currently being investigated by the proper teams. Recommend keeping an eye on the
service status page for any updates.

Thanks for hangin in there with us!