One friend in my list is permanently muted, in party, game chat, everywhere.

I have one friend in my list that is permanently muted to me. I can't hear him, but he can hear me. In party chat it shows the gray mute icon over his icon, and when I open the drop down menu under his name it says 'Unmute' (so far everything seems normal,
he's just muted, right?). But when I click on 'Unmute' it doesn't do anything. It still says 'Unmute', he's still muted. If I open his profile the option still says 'Unmute', but if I click it, it does change the words on the button to 'Mute', but that's the
only change. In the party he's still shown as mute, and I still can't hear him. The same with game chat. We've both reset our systems. Routers are open NAT, always have been. We were fine yesterday.

:)

 

friend muted

my friend is permanently muted, and we're both muted to eachother but everyone else in the party can hear eachother.. help?

 

One Friend's Xbox Live Profile Is Permanently Muted

Dear Xbox Live and Community,

I have one friend whose profile is permanently muted on Xbox Live. I can have two-way chats with anyone else in my contact list and total strangers for that matter, but when I try to party/game chat with this one particular friend, I cannot hear him talk.
He can hear me; I can't hear him.

In the party chat settings, it shows his profile as muted (there is an option to "unmute" him). When I try to toggle that option, there is no change to the setting. If I go to his actual profile in my friend's list, it shows his profile muted by default.
I am able to toggle the option to unmute his profile. The option changes from "unmute" to "mute" (indicating he should now be unmuted). However, nothing changes in the party chat. If I leave his profile and immediately re-open it, the option has automatically
switch back to "unmute" (indicating he is once again muted).

Anyone had this issue? It's terribly frustrating.

 

Thanks for reaching out, Tuck Dunder!

To clarify, are either you or this friend enrolled in the
Xbox One update preview via the Xbox Insider program? There is currently a known issue with the latest preview update that is causing trouble with parties where at least one member is on the preview update.

The proper teams are already aware and working on a fix. We appreciate your continued patience!

 

Fantastic news!