One email connected to two accounts - only want one account

Discus and support One email connected to two accounts - only want one account in XBoX Accessibility to solve the problem; I changed my email for my xbox account and had to wait the mandatory 30 day period. During those 30 days I accidentally created a different account... Discussion in 'XBoX Accessibility' started by griffingarrison, Nov 28, 2020.

  1. One email connected to two accounts - only want one account


    I changed my email for my xbox account and had to wait the mandatory 30 day period. During those 30 days I accidentally created a different account using the same email. Now whenever I attempt to log in to my old account it logs in as this new account
    that I've never touched in my life. I was about to delete the new account but then realized that that might also delete my old account which is now (I believe) attached to the same email, and I REALLY don't want that to happen. How can I gain access to my
    old account again?

    :)
     
    griffingarrison, Nov 28, 2020
    #1
  2. ngocphi Win User

    Can't move GT to free Microsoft account

    gamertag 1 is the email you want

    gamertag 2 is the gamertag you account you want to move it to

    well typically you don't move a gamertag 1 to more then one account

    first you free an account with the email you want with the one you created

    that frees it up

    then you use the email you want on the gamertag 2

    so unless you are swaping two emails between two accounts you do have to wait the 30days on one of them
  3. LiamHaines1 Win User

    2 accounts on one email

    No i only want the one. Somehow he managed to use these same email address on two consoles and set up two different accounts or gamertags. So for example on fortnite he has one account on a shared xbox one downstairs with a battles pass paid for under the
    email address, and upstairs on his xbox one digital under the very same email address he managed to set up another account with a different gamer tag which doesnt hold his account and no battle pass.

    We’d simply like the one account.



    Does that make sense?

    Sorry, im not great with this.
  4. Georges C. Win User

    two Microsoft accounts connected to one email

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Mahemw, in this cases, I recommend contacting Mojang support directly to find out what happened to the migration process.

    https://help.minecraft.net/hc/en-us/requests/new
  5. Xxkatiemcraftxx Win User

    two accounts one email

    a bit more info is that i also used the original Xbox (beta) to sign in the first time I did thats when I reserved the new account and then tried console companion and it signed me into that same account it game me on Xblox (beta)

    ps. your help is very appreciated you use alot of you time helping others and thats amazing and i can say that to alot of you!
  6. XBF Brad A Win User

    two accounts one email

    Hello katie,

    Thanks for reaching out to the forums. We understand you have issue with an account. It is impossible to have a primary email address for two accounts. However, you can have an email as primary on one account. Then on a second, third, etc. have that email
    as a secondary email. We recommend as the ambassador stated request a call from support. They can verify the accounts and help find the emails used.

    When you go to Contact Us,follow these steps to request a call from support:



    • Step 1 ----click on Contact us
    • Step 2 ----under what you having trouble with select Subscriptions & billing
    • Step 3-----under what is the issue I can't redeem a code then hit next

      Step 4 ----scroll down to select request a call

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.

    Brad
Thema:

One email connected to two accounts - only want one account

Loading...
  1. One email connected to two accounts - only want one account - Similar Threads - email connected accounts

  2. I am connected to a minecraft account but I cant find what email the account is linked to....

    in XBoX Accessibility
    I am connected to a minecraft account but I cant find what email the account is linked to....: I want to find out what email my account is linked to but I cant find it anywhere all I have is the username and a way to play on the account are there any ways to find it?...
  3. My old Microsoft account is connected to my minecraft but I don't remember the email so I...

    in XBoX Accessibility
    My old Microsoft account is connected to my minecraft but I don't remember the email so I...: All I know about the account that it's tag is RashTripod84536 35f01729-eaf7-4ff8-880b-4d1b55d87d42
  4. Need to change the email connected to my xbox account

    in XBoX Accessibility
    Need to change the email connected to my xbox account: a long time ago when i first played Xbox, my dad used his email to make my account. when he did this he used the email we used that was connected to our internet provider and since then we have...
  5. How do i get back my account Mocautizmu if i can't get the email connected to it nor the...

    in XBoX Accessibility
    How do i get back my account Mocautizmu if i can't get the email connected to it nor the...: How do i get back my account Mocautizmu if i can't get the email connected to it nor the password? One day i was logged in and the other i could not get back using neither my phone number or...
  6. Is it possible to make a new password with using that email connected to the account

    in XBoX Accessibility
    Is it possible to make a new password with using that email connected to the account: Basically my accounts email got hacked so I can't use it to verify or anything and I can't change it, but if I knew my xbox password I could log in but I don't know it and can't change it please...
  7. Microsoft says my xbox account isnt connected to any of my emails.

    in XBoX Accessibility
    Microsoft says my xbox account isnt connected to any of my emails.: Earlier this year or late last year, i changed the email that is connected to my Xbox profile. I have had the profile since i was 13 so it was still connected to my dad's account. I couldnt add an...
  8. how do you recover the email connected xbox account

    in XBoX Accessibility
    how do you recover the email connected xbox account: I have a gamer tag an old one and I can't remember the email address connected to it 8af720b0-61b3-42fa-b4bb-a592e7ededb0
  9. How can I find my email thats connected to my xbox account?

    in XBoX on Consoles
    How can I find my email thats connected to my xbox account?: Last month i randomly got signed out of my xbox account. Only problem with this is that ive owned this xbox and account for almost 8 years. I have no idea what the email address is associated to...
  10. I forgot what my email adress is connected to my minecraft account. I need to sign in but i...

    in XBoX Accessibility
    I forgot what my email adress is connected to my minecraft account. I need to sign in but i...: I want to play with my mate, but first i need to sign in. I have alot of email adresses, but not a single one is working. How can i find out what my email is connected to my account?...