one day my xbox one s froze on a game so i turned the console off and now its stuck on...

I had this and thought my xbox froze so I turned it off and now it's stuck on the green loading screen and will not load at all.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

In this case, we just need to reset your console keeping your games and apps through the Xbox Troubleshooter page. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Make sure to follow the steps accordingly to access it:

"1. Unplug the network cable if you're using a wired network connection.

2. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

3. Wait 30 seconds, and then plug the power cord back in.

4. Press and hold the Pair button and the Eject button and then press the Xbox button on the console.

5. Continue holding the Pair and Eject buttons for 10-15 seconds.

6. Listen for two “power-up” tones a couple of seconds apart. You can release the Pair and Eject buttons after the second power-up tone."

When the console powers up, you will see the Xbox Startup Troubleshooter. Please click on "Reset this Xbox" then "Reset and keep my games and apps".

I am having the same problem as well. I went to install the latest update, it froze, I waited at least 5 hours (I was outside working) and when I came back in it had not moved. So I turned it off, tried the USB solution, and it is now stuck in the same spot
it was stuck in the first time. This is ridiculous. It has wasted at least 3 days of my Xbox Live Gold subscription.

tried madden 24 XS version with 4k turned off on console and HDR was not running when checked. Froze after one 3 minute quarter. This time making a stuck sound like from matrix before turning off. Well guess will return while time. Back to original one x Scorpio model. It ran HDR games at least

hi morning....

Xbox One S console update stuck at (Step 3 of 3: Applying) (66%)/ 86%

Its been stuck like this for nearly 24 hours and still no progress and i done a hard restart and I turned it off and unplugged it for a couple of hours and it keeps on getting stuck at 66%/86%. I NEED HELP PLS.