once again wrote off the funds for an active subscription

SlayD1589 · Aug 17, 2018

Good afternoon.

07/25/2018 I purchased a xbox live gold subscription for a period of 12 months. Before that, I used this subscription with a monthly payment.

08/15/2018 I was once again charged for a month, as if I do not have an annual subscription !!!

Why is this connected and how do I get my money back?
Thank you.

:)

XXSXSniperXSXX · Aug 17, 2018

Problem with xbox live gold

I did not have the opportunity to pay gold status all month. At the end of the month, they wrote off the money for a monthly subscription. Before that, the subscription did not work. After 4 days (today), money was written off again for gold for a month,
but the profile says that I only have 1 month available. Can i get my money back for 1st month?

robot shooter26 · Aug 17, 2018

Xbox Live Subscription?

So earlier today I got a Xbox gift card to add funds into my account. I planned on using them to pay off the subscription debt for my Xbox live come to find out, I couldn't. Is there any way to either remove the funds and put them into a card and pay that
way or is there a way to pay the subscription with the funds in my Microsoft account?

StuartATrueRed · Aug 17, 2018

Hi, you might not have turned off auto renew to stop monthly payments coming out of your account. To turn it off, log in on
account.microsoft.com and select services & subscriptions, scroll down to your subscription and underneath it select payment & billing, then select cancel. To get your money back, you will have to contact
Xbox support. support.xbox.com/contact-us

Saeleth · Nov 3, 2018

Hi there,

You will want to contact Microsoft Billing Support directly for this particular issue, they should be able to assist you

StuartATrueRed

Hi, you might not have turned off auto renew to stop monthly payments coming out of your account. To turn it off, log in on
account.microsoft.com and select services & subscriptions, scroll down to your subscription and underneath it select payment & billing, then select cancel. To get your money back, you will have to contact
Xbox support. support.xbox.com/contact-us

Saeleth

Hi there,

You will want to contact Microsoft Billing Support directly for this particular issue, they should be able to assist you 😀

Mistress Sara

Hi there,

If you can elaborate a bit more, there may be some assistance that can be given in the forums. There are ways to request a refund, either through

web form or through
support directly if the link does not work in your region.

XBF Erick C

Hey there Dio,

I do apologize in advanced but not quite understanding the question. Are you stating that you have taken care of a past due balance on your account for the subscription?

Please Let us know so that we can go ahead and provide better assistance. If this is in regards to an Xbox subscription go ahead and
Contact Xbox Customer Support for further assistance.

I hope this helps.

Smwutches

Your progress will be stored on the cloud so once you re-activate Game Pass or you purchase the games, you can pick up where you left off. Unless a game is removed from Game Pass, you'll be able to play it again when you re-activate the subscription.

once again wrote off the funds for an active subscription