[On Xbox Series X Console] - The game constantly crashes right after start up on the main...

Hi AncientDaisy,

Sorry to hear that issue persists after those steps provided. Considering that we have tried all necessary steps already including a reset on the console, I recommend reaching out to our live Xbox support for further assistance on this. You can reach them through these steps:

1. Go to: Contact us | Xbox Support
   
2. See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)
   
3. If not, click on it then select the correct region that you are in.
   
4. Check and confirm that you are within the available time of support under Contact times.
   
5. Click Contact us
   
6. Select the drop-down menu options that will match your concern.
   
7. On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.
   
8. On the next page, select either Chat online or Request a call option then follow or enter the needed details.
   

If still you are unable to reach our live support through those steps above, go back to this page: Contact us | Xbox Support then select the Ask a question option under Try our virtual agent section and enter this exact phrase: Talk to an agent.

Kind regards,
Marrion

Did you authorize it to access your data when that popup showed up?

Thanks! Unfortunately none of these worked..perhaps there is an issue with the video card?

Hi AncientDaisy,

Welcome to Microsoft Xbox Community Forum. I understand that you're experiencing issues with your game crashing on your Xbox Series X console.



Firstly, I would recommend checking if your console and game are up to date. To do this, please follow these steps:

1. Press the Xbox button on your controller to open the guide.

2. Select "Profile & system" and then "Settings".

3. Select "System" and then "Updates & downloads".

4. Check for any available updates for your console and game.

If there are any updates available, please download and install them.



If the issue persists, it could be due to a corrupted game file. To fix this, please try the following steps:

1. Press the Xbox button on your controller to open the guide.

2. Select "My games & apps" and then "See all".

3. Highlight the game that is causing the issue and press the "Menu" button on your controller.

4. Select "Manage game & add-ons" and then "Saved data".

5. Select "Delete all" to remove the game's saved data from your console.

6. Restart your console and try launching the game again.

If issue persists, try to uninstall and reinstall the game from Game Pass. This can help clear any corrupted or missing game files that may be causing the crash. To uninstall the game, go to My games & apps > See all > Games > Manage > Uninstall all. To reinstall the game, go to Game Pass > Browse games > Find the game > Install.

Next, check your storage space and make sure you have enough room for the game. The game requires about 50 GB of free space to run smoothly. You can check your storage space by going to Settings > System > Storage. If you need more space, you can delete some unused games or apps, or use an external hard drive.

If none of the above steps work, you can try to reset your console to factory settings. This will erase all your data and settings, so make sure you back up your games and account information before doing this. To reset your console, go to Settings > System > Console info > Reset console > Reset and keep my games & apps.

I hope this helps! Let me know if you have any further questions or concerns.

Kind regards,
Marrion

Which step are you referring to? Ive cleared saved data and when resetting the console I opted to keep my games and apps (after already un/reinstalling Starfield).