On xbox it says I'm suspended but when I check my enforcement history it shows that I don't...

Discus and support On xbox it says I'm suspended but when I check my enforcement history it shows that I don't... in XBoX Accessibility to solve the problem; When I go into the contact us link it says that "my child has a suspension" but I'm the only account on the xbox serving 15 days of suspension for no... Discussion in 'XBoX Accessibility' started by brayden haddock, May 10, 2023.

  1. On xbox it says I'm suspended but when I check my enforcement history it shows that I don't...


    When I go into the contact us link it says that "my child has a suspension" but I'm the only account on the xbox serving 15 days of suspension for no reason.

    :)
     
    brayden haddock, May 10, 2023
    #1
  2. Rostom L Win User

    On xbox it says I'm suspended but when I check my enforcement history it shows that I don't have any current suspensions can someone help me?

    Hi Brayden!

    I am sorry to hear about what happened. This is clearly not the situation I want you to be in. I know how frustrating that must be and I would feel the same way if I were on your situation. Please be advised that Xbox Enforcement actions or suspensions are being handled only by the Xbox Enforcement Team who work offline. Here in community and even Microsoft Support won't be able to assist us regarding Xbox suspensions. As much as we would love to help, we can only do so much about it.

    In regard to finding your enforcement action history, if I may ask, are you using a child account? If so, you should use a parent account or organizer's account to check the suspension of a child via https://enforcement.xbox.com/

    You can manage your family group here https://family.microsoft.com/
  3. RyneBardo Win User

    Banned for no reason

    I don’t know if you’ve read my post but I have clicked on the link and logged in with my email and account that is suspended but when I get to the enforcement page it shows that we have no history of suspension or anyway of filing a claim, it shows congratulations
    your record is perfect and that is all.
  4. Arielle251 Win User

    Xbox Live enforcement action

    Hi, I know you've tried going to the Enforcement History (https://enforcement.xbox.com/Enforcement/ShowEnforcements) page. Since it says you have a perfect record, I'd recommend contacting Xbox Support directly via phone or chat, to see if they can tell
    you why your account was suspended. I'm not sure why it wouldn't be showing up on your account!

    I hope this is helpful, thanks!

    -Arielle, Xbox Ambassador
  5. SpoopyNooper Win User

    Perm banned account for a first offense?

    yes I've gone to the enforcement website but its telling me I have no prior offense and says I have no bans.

    when I'm attempting to sign into my xbox it comes up with a message saying I'm permanently suspended hence my confusion
  6. Blobbie01 Win User

    Why is it saying my account has been suspended but when I go to the page for more details it shows no enforcement history?

    It keeps popping up on my xbox game pass app on my phone that my account has been suspended but when I log into my account there are no enforcement history reports at all?! It also says on the contact us page that there is an enforcement but again the page is clear.

    I seem to be able to still use my account on xbox and to be honest this is the only way I've been on my account so I'm not sure how I've got an enforcement as I've just been playing Two point campus and house flipper!

    Is there a way to stop the popups or can an xbox person look into it for me? I tried to contact someone but it was unavailable!
    Exact same issue her. Started around last week. I’m not suspended, I don’t even play online games. Keep getting the notification though when opening the gamepass app.
Thema:

On xbox it says I'm suspended but when I check my enforcement history it shows that I don't...

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