On start up stuck on black screen. I can hit the home button but nothing responds

Discus and support On start up stuck on black screen. I can hit the home button but nothing responds in XBoX Accessibility to solve the problem; When I startup the Xbox one s, it shows the Xbox logo like normal, but when the system finishes starting up, where I should see my home screen I just... Discussion in 'XBoX Accessibility' started by Xionite97, Feb 7, 2019.

  1. Xionite97
    Xionite97 Guest

    On start up stuck on black screen. I can hit the home button but nothing responds


    When I startup the Xbox one s, it shows the Xbox logo like normal, but when the system finishes starting up, where I should see my home screen I just see black. The only button I can press is the Xbox button, which causes the side menu to pop up but nothing
    will respond on it, I couldn't even go to settings. The only thing I can successfully do is HOLD the Xbox button on my controller to bring the options of "Turn off Xbox, Turn off controller, Report a problem." After trying as many things as I could I only
    found out I can also insert a disc to FORCE it to play the BlueRay app. About an hour later of restarting my Xbox and trying things, I reset my Xbox to factory settings by using the "press the eject and sync buttons at the same time" trick. All that solved
    was that now I could see the home screen but the side menu still won't respond. It would pop up on the side of the screen, but I had no response trying to navigate it. Moving the stick would cause whatever was behind it to respond. I could scroll over to store
    and social with the home menu open, it was really weird. I just wanna know if my Xbox is just faulty. I haven't had this one for more then a month. I feel as though something might have just fried in my Xbox. As of Right now I know it's not my controllers
    and no amount of starting and restarting is gonna solve this. Unless someone knows whats causing this.

    :)
     
    Xionite97, Feb 7, 2019
    #1
  2. XBF Brad A Win User

    On start up stuck on black screen. I can hit the home button but nothing responds

    Hello There,

    This was a service alert affecting thousands. It has now been fixed and should be all good now.

    Brad
  3. Xionite97 Win User

    On start up stuck on black screen. I can hit the home button but nothing responds

    This isn't a hardware problem???
  4. Xionite97 Win User

    On start up stuck on black screen. I can hit the home button but nothing responds

    So this exact thing is happening to other people too?
  5. ericjwilborn Win User

    On start up stuck on black screen. I can hit the home button but nothing responds

    No, not hardware. Known software issue. Some people are reporting that it's fixed already.
  6. {Parity} Win User

    On start up stuck on black screen. I can hit the home button but nothing responds

    That is a known issue that the engineers are working to resolve ASAP.
Thema:

On start up stuck on black screen. I can hit the home button but nothing responds

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