On my xbox seriers x i pre-ordered wwe 2k24

Hi, Dark! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.

Unfortunately, the canceling of a pre-order cannot be undone.
To clarify, did you manually cancel your pre-order for WWE 2K24 through your order history? I ask this because pre-orders can also be automatically canceled after a couple of unsuccessful billing attempts, in which case, you wouldn't have been charged for the game.

• If you have already confirmed you were charged for the game, could you try to request a refund at ( http://www.xbox.com/refunds )?

To do so:

- Sign in with the account you used to pre-order WWE 2K24.
- If your order appears on the list of refundable items, select it.
- Click on the green "request a refund" button.

Please let me know if you have any further questions, I'd be happy to help.
Best regards.

Hi, Dark! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.

Unfortunately, the canceling of a pre-order cannot be undone.
To clarify, did you manually cancel your pre-order for WWE 2K24 through your order history? I ask this because pre-orders can also be automatically canceled after a couple of unsuccessful billing attempts, in which case, you wouldn't have been charged for the game.

• If you have already confirmed you were charged for the game, could you try to request a refund at ( http://www.xbox.com/refunds )?

To do so:

- Sign in with the account you used to pre-order WWE 2K24.
- If your order appears on the list of refundable items, select it.
- Click on the green "request a refund" button.

Please let me know if you have any further questions, I'd be happy to help.
Best regards.

Hi there! This is Virginia O.

I understand that you want know more about WWE Cross gen Digital Edition Bundle.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

The WWE 2K24 Cross-Gen Digital Edition Bundle includes the base game, WWE 2K24, for both Xbox Series X|S and Xbox One.

It doesn't include any additional downloadable content (DLC) or add-ons.

If you want extra content or DLC, you would need to purchase those separately.

Thank you for your cooperation and have a great day!

I pre-ordered 2k24 and it’s not letting me download it

Hi Cailan! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your WWE 2k24 disc game.

For us to isolate the case, does this happen to other disc games as well, or just specifically to your WWE 2k24 game?

If it doesn't happen to other disc games, try to launch your WWE 2k24 using a different Xbox console to see if it works.

If the issue persists and since the disc was newly purchased, I highly recommend you reach out to the retailer where you have purchased the game for a possible replacement or refund depending on their policy.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl