On my Xbox One S I purchase a NBA 2K 19 has had problems linking going online

Hello @TerranceHanson3158! I hope that you are doing well!

Thank you for reaching out to us here on the forums regarding this situation.

I highly recommend following the troubleshooting steps here to fix the game issues:

Step 1: Clear Mac address:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Step 2: Remove your account:

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm then re-add your account.

Step 3: Reset your console:

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

Step 4: Check your NAT type:

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

Step 5: Check your internet connection:

In case the issue still persists, please try connecting to a different network, or perhaps using a hotspot momentarily to just sync your worlds and then connecting to your home network once more.

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

Check this 2k support link as it has the steps to follow in order to solve this issue: https://support.2k.com/hc/en-us/art...ased-VC-But-It-Wasn-t-Delivered-To-My-Account

I didnt know nba 2k 20 was on gamepass? I will have to check that out now!!! Cool just looked on the xbox thanks for the headsup i can delete my 2k 19 now lol. Anyone ever try that new litttle surprise me on the gamepass and gold It picks a new game
for you that you might not of known about interesting,

I didnt know nba 2k 20 was on gamepass? I will have to check that out now!!! Cool just looked on the xbox thanks for the headsup i can delete my 2k 19 now lol. Anyone ever try that new litttle surprise me on the gamepass and gold It picks a new game
for you that you might not of known about interesting,

Hi, Alpha here,

Currently 2K are experiencing purchase issues regarding NBA 2K21. 2K have acknowledged this and are working to fix these problems.

Alternatively, you may be experiencing troubleshooting issues, in which case this link may help you:

https://support.xbox.com/help/games-apps/troubleshooting/game-issues-solution

I hope this helped.

Kind regards