Old XBox

Hey there Cynthia thanks for taking the time to bring this issue to us.

We apologize for the frustration this has caused but rest assured we are here to help. However, we need a bit more information on the matter at hand. Is there any error codes? Which console is this? Basically more details so we can best assist in this issue!

You can remotely require a password to all consoles from your computer. Follow the instructions at this link to do so

support.xbox.com/.../password-protect-account

Hi Ryne! Yes, if you log in with the exact same Xbox Live gold account which was used to purchase items on another 360, the games should be in your purchase/download history available to download again without re-purchasing them. (Or, you can just find them
in the store and the button for "Buy" will instead say "Download," which will let you re-download the item.

Unfortunately, items cannot transfer from one account to another, and games purchased on a 360 do not transfer over to Xbox One, even with the same account.

I hope this helps!

well you can change the password but it would be best to have the account removed.

Hi there,

If you could tell us more about what is happening at your end, we will collectively be able to help you. Also, you can search

Xbox.com's Support Pages for troubleshooting advice.

Best,

L