Old Xbox Live Screenshots keep preventing me to permanently delete them in the Xbox App

Hi there Leo, unfortunately you cannot delete an account once is created it is on the LIVE servers, only thing you can do is delete them off of your hard drive or storage device. But if you never connected to live with them, a delete will PERMANENTLY remove
them, preventing you from accessing the save game files you have with them.

Hope this helps

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After 90 days, captures are deleted from the Xbox network. It actually states this on the captures app. In the future, if you have a screenshot or video capture you want to keep, it is always a good idea to make a backup of them asap.

Hello, and thanks for getting in touch. I'm Aileen, and I'm here to provide you with advice as an independent advisor.

Here’s the full breakdown on what’s happening with your missing background image and what you can do about it:

Why is your screenshot no longer listed in Captures?

Xbox only keeps locally saved captures for a limited time. If your screenshot wasn’t:

Uploaded to Xbox Network or OneDrive

Set to “Keep permanently”

Recently used or shared

…it may have been automatically deleted by the system to free up space. This is why it no longer appears in the Captures app — it’s not just hidden, it’s gone from your local capture library.

Even though it’s still your current background, Xbox does not store a separate, user-accessible copy of that image. Once set, it becomes part of the system's cache, which you can't extract or browse.

How to preserve your current background before it’s lost

To keep the image before changing anything:

Go to Settings > General > Personalization > My background

When the background is visible, press the Xbox button, then press Y to take a screenshot of your own dashboard

Go to the Captures app and upload that new screenshot to OneDrive

This gives you a fresh copy saved to the cloud, which you can download anytime later.

What happens if you change your background now?

If you change it — even accidentally — that cached image is permanently deleted, and there’s no recovery method. Xbox does not keep a history of past backgrounds.

So if it matters to you, grab that screenshot now before it’s too late.

Please let me know if you need any further assistance. Looking forward to your response.

Same issues. So I tried to delete a clip in the app and it said it was unable to. I deleted it from the network with the Xbox one and it deleted. I also deleted a clip from the console hard drive along with several screenshots and that works with no issues.

Sometimes when viewing clips on the network it shows old clips that I've already deleted, but they aren't veiwable. Switching between everything and game clips in manage captures makes them disappear.

This does not happen when I delete clips or screenshots directly from the Xbox one hard drive.

I checked network settings and it says NAT type: Open and all services available.

Still can't delete or upload screenshots at all, only clips.

The point is i have all the passwords but do not use the account but its linked to my live , i want to move my live over to my permanent email and then delete the old account and other xbox profile i accidentally created which is hindering me moving it