old rewards account

Discus and support old rewards account in XBoX Rewards & Social to solve the problem; its been atleast a month and my old rewards account has not been recover ever since i changed my Gamertag last month , please hurry it and fix already... Discussion in 'XBoX Rewards & Social' started by Agent Ghost17, Jul 4, 2017.

  1. Agent Ghost17
    Agent Ghost17 Guest

    old rewards account


    its been atleast a month and my old rewards account has not been recover ever since i changed my Gamertag last month , please hurry it and fix already

    :)
     
    Agent Ghost17, Jul 4, 2017
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    check the locale

    Hello FridayNight89,

    We see that your account is now registered as a Taiwanese Rewards Account, and will reward purchases made with TWD. We will transfer any old pending Credits from your previous Rewards account, and you should see those shortly.
     
    XBLRewards8, Jul 4, 2017
    #2
  3. SRJT16
    SRJT16 Guest
    Xbox Rewards Monthly Statement From Wrong Account

    The monthly rewards statement I receive is about my old account which has the gamertag Lord Lascivious despite it not being linked to my current email address any more. Also, I would like my reward points from my old account transferred onto my current account
    which has the gamertag
     
    SRJT16, Jul 4, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    old rewards account

    Hello YeahItsJohn97,

    Apologies for the inconvenience. We can confirm an issue with your gamertag change that has caused your profile to not update to your new name,. We have escalated this problem to our platform team, who are now investigating. We'll update this thread once
    we have more information.
     
    XBLRewards8, Jul 6, 2017
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello YeahItsJohn97,

    Our platform team has resolved the issue with your account, and we can confirm that it is now active since your registration on June 12th. Apologies for the delay.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    old rewards account

    Hello YeahItsJohn97,

    Apologies for the inconvenience. We can confirm an issue with your gamertag change that has caused your profile to not update to your new name,. We have escalated this problem to our platform team, who are now investigating. We'll update this thread once
    we have more information.
  7. XBLRewards8 Win User

    old rewards account

    Hello YeahItsJohn97,

    Our platform team has resolved the issue with your account, and we can confirm that it is now active since your registration on June 12th. Apologies for the delay.
  8. XBLRewards8 Win User

    check the locale

    Hello FridayNight89,

    We see that your account is now registered as a Taiwanese Rewards Account, and will reward purchases made with TWD. We will transfer any old pending Credits from your previous Rewards account, and you should see those shortly.
  9. XBLRewards8 Win User

    Retrieve points from account

    Hello yurisabreu,

    I can confirm that your account now has properly matching regions for your Rewards and Microsoft Account. We will begin the transfer of your old pending Credits from your previous Rewards Account to your current Rewards Account. You should see the Credits
    pending shortly! Thanks for following up with us.
  10. paul hartis Win User

    Microsoft rewards

    I closed the old account so no rewards

    Yep my Xbox profile is changed on the web and Xbox
Thema:

old rewards account

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