Old email address won’t go away

Discus and support Old email address won’t go away in XBoX Sales and Promo to solve the problem; I was recently going to add a gift card to my Xbox account when I noticed it mentioned my old email address. It stated it was going to add the card to... Discussion in 'XBoX Sales and Promo' started by Seán Davidson, Dec 31, 2020.

  1. Seán Davidson
    Seán Davidson Guest

    Old email address won’t go away


    I was recently going to add a gift card to my Xbox account when I noticed it mentioned my old email address. It stated it was going to add the card to that address, but I already removed that email address from my account a year or more ago and now have
    another one in it’s stead. What do I do? Will this affect my purchase because my account is no longer connected to the old email, or will it affect nothing and I’ll just have to be annoyed with seeing my old email?

    :)
     
    Seán Davidson, Dec 31, 2020
    #1
  2. o Carano o Win User

    Contact emails going to old email address

    Thanks!

    I was only changing the 'Contact Preferences email.' I didn't notice the 'Billing Contact email'
  3. Vision Verrify Win User

    Contact emails going to old email address

  4. MeanMachine 47 Win User

    Updated email address but emails are still going to the old address

    Hi there, WolfBullet.

    The email address you use to sign into your account can be different from the "contact" email address which Microsoft will use to send you all the information about your account.

    Click on your profile picture in the top right hand corner of the screen and select Microsoft Account, click the Payments and Billing tab and select billing info. From here you can edit your contact information regarding your billing information.

    I hope this helps.
  5. Nathan Roberts (Sunk Win User

    Updated email address but emails are still going to the old address

    Hey there, Wolfbullet

    If you have already changed the information on both the Microsoft Account, and the Xbox Live Account, but still receive billing statements to your old address, then I would recommend contacting Xbox Support. They are able to look into your account, and will
    be able to change any details you wish to be changed.

    To contact support, please visit this link here:
    support.xbox.com/contact-us    . Please select the correct options and click "chat to a Microsoft representative".

    For safety, this sort of question should really be directed to support, as personal information can be disclosed in their private secure chat environment.

    Hope this helps,

    Regards,
  6. Wolfbullet Win User

    Updated email address but emails are still going to the old address

    Like I said I've been using this new address for 2+ years now to login etc. Verification codes and the like will get sent to it correctly. Billing receipts and Xbox Rewards emails get sent to the old one.

    It is my Primary (and only) alias. As far as I can tell I've removed any reference to my old address on both the Microsoft Account side and the Xbox side of things.
Thema:

Old email address won’t go away

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