Old account locked

Earthmachine911 Moore · Feb 18, 2024

I recently bought a new Xbox S and I don't know the Email or password I used for my old account. My gamer tag is Earthmachine911. Name John Moore. If you could help me recover my account I would greatly appreciate it! Please and thank you.

:)

Hoskayra

Hello Earthmachine911 My name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

For cases of LOSS OF ACCESS, the only solution is through the account recovery form which is the following: https://account.live.com/acsr

You must keep in mind that this is the only alternative or solution to recover an account, support cannot help with this type of case because they are not authorized, leaving the form as an option, if you cannot fill out the form for X or Y Reason then unfortunately the account cannot be recovered.

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Best regards,
Oskayra.

Mister Gwyther

You need to call phone support then to regain access to your old account.

OneDuckySucky

Unfortunately the Xbox is experiencing issues at the moment you could try changing your password to your old account and lock out any console that could possibly be using your old account.

BradCoffey2

Thanks for the reply. The problem I have is that I cannot get into the old account. Microsoft does not recognize it. Even though they send emails to that account to let me know of purchases. It was an old email that I was locked out of for a long time.

Francia J.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

I would love for you to recover your account however there is a dedicated team that is handling recovery of a Microsoft account and they can only be reached by submitting a recovery form. Submitting the form has no limit though you can only submit twice a day.

If possible use the same device where you used to sign in your account and make sure that all details are accurate. Kindly check this link for other tips: https://support.microsoft.com/en-us/account-bil...

Old account locked