Old account got hacked, now I have lost all of my purchases

Hi Jamie Cox1,

Greetings!

Thank you for posting in Microsoft Community.

We understand that you need help with your account and I know how important for you to be able to recover your account. We highly recommend to directly contact our live support because we don't have the right tool here to check it.

That's why we recommend that you need to speak with our Xbox Live support.

Please follow the steps below to reach out to our live support team. It's best to work with them as they have the necessary tools to further check your concern and provide you an accurate information about the charge.

Please follow the steps below to reach out to our live support team.

1. Please use this link: Contact us | Xbox Support
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
3. If not, please select the country/region it is showing and select the correct one among the lists.
4. Make sure to use to check the available contact times of the support.
5. Select the "Contact Us" button
6. Select the drop-down menu options that will match your concern.
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

Thank you,

Microsoft Community Moderator

My account XxShutYoMouthxX has been hacked too. Since it got hacked the hacks got me banned and not i lost all my games and can't play on xboxlive

i whas hacked yesterday, i got account back but lost all my games, payment and two years online is there a way to get that back?

@Brilliant Joey, the thing is my account got hacked and I lost all my gamerscore do to him/her doing something, yes it is at 10135 because I have played games since then and got some gamerscore back, but not near close to what I used to have. I used to have
31,000 approx and lost it all I have only regained back 10,000.

Venom I feel your pain... I signed up for Live on day 1 but not only was I not selected... Since my account got hacked this passed year its been messed up. it shows my start date as 1-1-2003 which was wrong because I was a day one live account. Add to
that I lost the licenses and ability to play hundreds of songs and videos purchased from Zune marketplace when my account was hacked. I got the account back, lost all my game saves, my friends list was fubar and nothing I purchased on Zune would play... Hundreds
of songs and videos... I love my XBOX but as for loyalty.... I am a bit bitter because I am hundreds in the hole and this was just a tiny slap in the face to follow up on the many I have already gotten... I feel the pain! BELIEVE ME!