OK so I got a gift card for Christmas but I scratched part of the code off I don't have a...

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Thank you for understanding.

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Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well. I can see that you need assistance with your code. Let me see how I can assist you with this concern.

We recommend contacting Xbox Support, or contact the retailer where you made your purchase to request a replacement code.

Make sure that you provide as much info as possible, including your proof of purchase, the code, and your error.

Get help with a digital code or gift card | Xbox Support

Thank you.

I have exactly the same problem, my son scratched the silver panel off and scratched the first part of the code off, there is a bar code & number on the card so surely this can be retrieved???

Do you mean 19 digit code then the scratch off one? As mine has a 19 digit code then next to that is the scratch of thing. Am on the game.co.uk website now I have clicked on the gift card option and it wants a digit code and a pin code. When I click on info
it says Your 19 digit gift card number and 4 digit pin code on the back of the gift card. Not sure if I have the correct card you see.

How rigerously do you have to scratch off the silver part of a code card to scratch off the code?!?!?