Ok so I bought forza horizon 5 and it says I didn’t

Justin Poling · Mar 27, 2023

Bought forza horizon 5 digitally played it for awhile then deleted to make space for another game and then I had to hard reset my Xbox and I kept my account and all my apps and stuff but now it says I didn’t buy it and when I check my purchase history it’s not in there but the treasure map I bought for it shows up and I don’t know what to do and I just want to play it

:)

Georges C.

Hello again, do you happen to have a secondary account or do you share an account with someone?

Sam Meijer

i am having this same issue

Georges C.

Hello again, in this case you have to contact the Xbox Support via chat so they can help you.

https://support.xbox.com/en-US/contact-us/

Justin Poling

I have 1 account but share my Xbox with my brother and I’m the one that bought it so in total there’s 2 accounts on the Xbox but we don’t go onto watch others accounts

Justin Poling

George’s C I was not playing it through my game pass subscription I don’t have one I bought the game without it and it was not refunded/returned I checked my order history and it was not in there so do you have any other suggestions?

Ok so I bought forza horizon 5 and it says I didn’t