Ok ongoing issue installing apps and games stalling on X series

Roger mcarthur · Nov 17, 2023

Sorry to ask the question again but Kathy A closed the task I had open. I was waiting for a replacement xbox to arrive to check if it will work. Sadly it does not and I am getting over this as this has been causing me issues since June.

Data stalls and does not install, I have PlayStation, Home PC, Gaming PC and Gaming Laptop that automatically install, I have changed Ethernet cable/ports and more. now third xbox still same issue. does not change when I connect to my phone either (using my phone data). I have been talking to a agent (Reece I think) sorry I will ask him his details when he calls me next time. But I am very frustrated, paying for xbox Gold and not being able to get my kids to update and play games such as Minecraft Halo and more, it is very very tiresome. As I said this problem, I noticed in June but persevered with very slow updates/resetting and installing problems and finally placing complaints in September. I dont get a lot of time to try sort this and my kids move on to other devices as Xbox does not work.

:)

WPAK

Hi there,

just to be sure are there any devices connected to the console via USB? Like a storage device or anything else? If so, please disconnect those.

Also if possible can you try the console on a different network, like at a friend's or relatives place, just to determine if it's console or network related. I know you mentioned that other devices are working fine, but just to be sure.

GoninChelsea

Good afternoon.

I have a 1TB SSD installed in the back of my Series X, the official one. The setup was seamless as it was when I added one to my wife's Series S a while back.

The issue is that the Game Pass app for iOS doesn't recognise that my series X has the extra storage. So when I am trying to install games via the app I am being asked to make space, when I have tons left.

No such issues with the series S, the extra space is recognised.

Jesse E'

No, there's an ongoing issue with the store on the Series X|S right now. Give this a few hours and try again, shouldn't be much longer

SteveVincent1

Ok, then can I have both versions installed and still play them separately on the Xbox series x

enad2k

Hi,

Thank you for affirming, it's not just me.

Same deal. I upgraded from the original Xbox One to a Series X. I could manage games from both the Xbox app and Game Pass app to my original Xbox One. I put my Series X into service on 1/28/21. Apparently ,from what I have seen there must have been app updates to the Game Pass app.

Now as you said, I cannot manage or install Game Pass apps remotely from the Game Pass app to the Series X. However, it looks like the Xbox App can manage the Series X.

I also factory reset the original Xbox One and packed it up. I also removed my original Xbox One from the Devices tab on my account.microsoft.com page and made sure my Series X was set as my home xbox.

Pretty confident that this is not me nor you.

Figured I would mention I have the same issue and hope they fix it soon.

For what it is worth, you can filter games in the Xbox app on your phone to show Game Pass games along with optimized for SeriesX|S and platform as Xbox One. Then you can at least see the Game Pass games in the Xbox app and remote install them that way as a work around.

Ok ongoing issue installing apps and games stalling on X series