Ok ongoing issue installing apps and games stalling on X series

Discus and support Ok ongoing issue installing apps and games stalling on X series in XBoX on Consoles to solve the problem; [img] Sorry to ask the question again but Kathy A closed the task I had open. I was waiting for a replacement xbox to arrive to check if it will work.... Discussion in 'XBoX on Consoles' started by Roger mcarthur, Nov 17, 2023.

  1. Ok ongoing issue installing apps and games stalling on X series



    Ok ongoing issue installing apps and games stalling on X series [​IMG]
    Sorry to ask the question again but Kathy A closed the task I had open. I was waiting for a replacement xbox to arrive to check if it will work. Sadly it does not and I am getting over this as this has been causing me issues since June.

    Data stalls and does not install, I have PlayStation, Home PC, Gaming PC and Gaming Laptop that automatically install, I have changed Ethernet cable/ports and more. now third xbox still same issue. does not change when I connect to my phone either (using my phone data). I have been talking to a agent (Reece I think) sorry I will ask him his details when he calls me next time. But I am very frustrated, paying for xbox Gold and not being able to get my kids to update and play games such as Minecraft Halo and more, it is very very tiresome. As I said this problem, I noticed in June but persevered with very slow updates/resetting and installing problems and finally placing complaints in September. I dont get a lot of time to try sort this and my kids move on to other devices as Xbox does not work.

    :)
     
    Roger mcarthur, Nov 17, 2023
    #1
  2. deb adams1 Win User

    Ok ongoing issue installing apps and games stalling on X series

    Hi Roger, thanks for getting back to my question so quickly!

    I'm not sure we had the same problem, but my son's Xbox S series stopped downloading games and updates some months ago, and I had a real hard time figuring it out.

    I'll post what ultimately worked for anyone else who might stumble onto this page.

    I followed the instructions in this link (by XBF Zineb F):

    https://answers.microsoft.com/en-us/xbox/forum/all/cant-play-game-without-update-and-cant-update/45c9e2f7-a34d-4521-ac24-2d504ea63767

    My NAT was not "open" whatever that means, so I reset my connection straight to the modem wifi (not through our wifi extender). That reset the NAT to "open". This didn't fix the issue, but still might have been a necessary step??

    After trying all of the suggestions, as a last resort I reset the console (keeping games and apps), and after a restart, the Xbox started downloading the Microsoft store app, which was a good sign. After another restart (or two), it completed the download and install, and I tried downloading a game - it worked. After an overnight download session, I managed to get all of the updates installed, and the X-box is usable again.

    Hope your Xbox issues are sorted. Unfortunately we need to be major trouble-shooters because Microsoft/Xbox support don't seem very "supportive". For a tech company, their products seem particularly buggy.

    Deb
  3. Roger mcarthur Win User

    Ok ongoing issue installing apps and games stalling on X series

    Hello Deb1

    I had no support from Xbox at all. In the end I did have to buy a new router or ask you internet provider if they will give another one. I then bought an EAP access point TPlink AX1800 and installed that in my home and run my stuff though the new router and access point. Sadly I don’t know what Microsoft have done with access to their servers. The support is so poor I have lodged a claim with consumer affairs and complained. I suggest if you have bought the console in the last 90 days to get a refund. The support people don’t help even with the Xbox support people..
  4. Roger mcarthur Win User

    Ok ongoing issue installing apps and games stalling on X series

    Hello WPAK

    I have no usb’s connected devices to the Xbox. I have got spotted it from my phone (and phone on data mode so not using homes internet. It’s really bugging me as if it’s my router I don’t understand why. And tried using mobile data so in a nut shell different connection. Have you seen this before? My carrier is Iinett so not sure if that’s got anything to do with it. Copper to the node so not on fibre but all speed checks seem fine.
  5. WPAK Win User

    Ok ongoing issue installing apps and games stalling on X series

    Hi there,

    just to be sure are there any devices connected to the console via USB? Like a storage device or anything else? If so, please disconnect those.

    Also if possible can you try the console on a different network, like at a friend's or relatives place, just to determine if it's console or network related. I know you mentioned that other devices are working fine, but just to be sure.
  6. deb adams1 Win User

    Ok ongoing issue installing apps and games stalling on X series

    Roger, I have a similar problem with my son's Xbox S console. Did you find a solution?
Thema:

Ok ongoing issue installing apps and games stalling on X series

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