Ok i neeed help!!

What's the specific error code you see when you try to redeem the other code? The error code will look similar to XBOS-0000 or 0x00000000.Once we have that information we'll be able to narrow the issue down!

Hi, thank you for the advice, I tried this but it does not seem to work, if it helps this xbox hasnt been setup in any way since way back so it only takes me to the screen with the controller on it for startup, is there another way I can get it to the
troubleshooter??

Hi, I have tried all of that with no success, I tested the controller with the USB cable as well, i tried it on my pc and it works fine, if its any help the xbox is from around 2016 and the controller is this year so I am not sure if there is a firmware
issue ?

Hi RuaadGrobbelaar,

Thanks again for replying to keep us updated on the situation. The only way to bring up the Troubleshoot screen is as described by Leonzo above. If the Xbox One you are attempting to use is the Original Xbox One with the power brick on the cord, when
you turn off the console and unplug it as Leonzo instructed, then you would also need to ensure that it is disconnected from not only the wall socket, but also from the power brick and the console itself. I recommend that you leave it unplugged for a minimum
of 2 minutes to ensure it completely shuts down.

Following that, you should then plug everything back in and before you attempt to turn on the console, perform the steps Leonzo posted to bring up the Troubleshoot screen. From there you can choose to reset the console. If you've done this before and
chose the option to keep your games & apps, then I would recommend resetting and removing everything. This will ensure that any potentially corrupting files that may be on your operating system are cleared out and should get you back up and running.

Based on the situation itself, since you are bringing up a system that hasn't connected to the internet in a while, its possible that it had an issue with an update and you may also wish to check out our Xbox
One System Update Solution just in case to see if you're able to find any alternate solutions that are available.

I hope that this helps a bit more!

Hey there, have you synced your controller?

You can do it by connecting it via a cable to be 100% sure it is connected to the console.

If that does not work, try a power cycle by turning off the console, removing the power cable from the xbox and waiting 15 seconds before turning it on again.