Oigan dónde puedo comunicarme tengo un problema me quitaron mi Xbox gold de un año

Entiendo pero como recupero mi gold que tenia antes?

[Translation-I understand, but how do I get my gold back from me before?]

When you subscribe to ultimate, all the other active subs you have (gold or any other game pass) are converted to ultimate giving you more ultimate time. When the ultimate ends or is cancelled, no other subs are left since that was the only one.

More info here:

https://beta.support.xbox.com/help/...age-subscriptions/xbox-game-pass-ultimate-faq

Hey there XxHarIeyxX,

Thanks for reaching out to the Forums for advice on how to deal with this issue. I can totally understand how this could be pretty disheartening. The thing is, as previously posted, if you cancelled the subscription, your gold would have gotten cancelled.

For future reference, instead of cancelling your subscription, try just turning off automatic billing.

Hope this was informative.

Thanks for reading!

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