Offline system update stuck at 0

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Thank you so much for letting me know and I apologize for the trouble. We may need to reset the console keeping games and apps through the Xbox Troubleshooter page. Don't worry because as long as you're connected to Xbox Live your saved progress, and games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Make sure to follow the steps accordingly to access it:

"1. Unplug the network cable if you're using a wired network connection.

2. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

3. Wait 30 seconds, and then plug the power cord back in.

4. Press and hold the Pair button and the Eject button, and then press the Xbox button on the console.

5. Continue holding the Pair and Eject buttons for 10-15 seconds.

6. Listen for two “power-up” tones a couple of seconds apart. You can release the Pair and Eject buttons after the second power-up tone."

When the console powers up, you will see the Xbox Startup Troubleshooter. Please click on "Reset this Xbox" then "Reset and keep my games and apps".

Did all of the above and it shows a black screen but the xbox is still on.

Yea no other option really left, going to send it to another repair store. Thank you for your help!

If that's the case, we need to reset the console removing everything. You will be needing to reinstall all of your games later on.

I have done the offline update, but when I click on the offline update option it says Preparing Console and it stays stuck at 0%.