Odd stuttering/crackling sound coming from headset caused by controller

Hi Mac W! I hope you are well, delighted to be able to offer you my help!

I'm sorry you're having this problem, I'll do my best to help you.

On your Xbox One, go to Profile & system and click settings. Then, go to General and scroll down to volume and audio output. Go to Headphone Audio and adjust the settings to match your headphones.

Another thing you can also try is to see if the headphones have a firmware update.

Best regards,
Daniel.

There isn't a router between my controller and console and I don't think neighbours' routers' would cause interference if that's what you're getting at since my router is closest anyway.

I'm really confused. I was using a Turtle beach audio controller with my headset. I unplugged that and plugged the headset directly to the controller and that seemed to lessen the popping. So does interference cause popping and crackling? When I move my
controller really far away from my console, my headset starts to crackle before disconnecting so you could be right.

So the sound only happens while you're playing games? Is it coming from your ODD (Optical Disc Drive) or does it happen with digitally downloaded games as well? Or is the crackling noise coming through your speakers as if it's coming from the game audio?

Let me know.

In the patch coming in April (being beta tested as we speak), it lists a fix and update for the crackling sound and headset adapter.

Hopefully it will fix the issues.

Indeed I have. I've used it on my phone and PC. Both time the right side was still out.

In that case I'd suggest that the headset is broken (probably a broken lead in the cable) that causes the right side to fail.

Depending on the type of damage to the cable, the broken lead can cause a higher resistance causing (slight) heat, and the material expanding a bit, affecting other wires.

From the HyperX website, it seems that the plug of the headset has the cable coming out straight from the plug. From my personal experience, when holding the controller comfortably while sitting relaxed in a "laid back" position, the headset cable is "bent"
from the controller resting against your lower body. This causes the cable to break.

I switched to a Plantronics RIG 400HX that has a 90° angled plug, that lets me point the cable plug "upwards", so the cable is not bent when I rest the controller on my belly, and since then I had no issues with crackling or non working headsets.