October Game Pass Goals Mystery Gift not received

berserkle420 · Nov 29, 2017

Hello,

I completed an achievement in six Frightfully Fun games during the month of October, but have not yet received a mystery gift. Being that there is no progress tracker, I am concerned that my completing these goals was not processed and that I may not have
been entered into the drawing for the $500 gift card. I realize that the month is not over and technically my gift could arrive in the next two days, but others in these forums are reporting similar issues, and the moderator responses seem to indicate that
for some reason some players are not receiving credit for completing the goals or are not being sent the mystery gift.

Thanks for your help.

:)

Saieno · Nov 29, 2017

Checking Game Pass Goals Progress

You can check it through the "Game Pass Goals" tile on the Game Pass Game Library/Hub on the console.

Clicking on that tile will display an offer to receive a "Mystery Gift" or an "Ultimate Mystery Gift" depending on the level of participation from you.
Click to expand...

I appreciate the response, however I never received any offers for any Mystery Gifts, though I more than met the requirements.

eL3CTr0 Hou5E · Nov 29, 2017

Xbox Game pass Rewards Program problem

I completed October's Game Pass goals and as well as November's. I did receive the $5 Mystery gift and a 1 month of Xbox Live. Still waiting on the other Ultimate Mystery Gift for October. I have contacted Xbox Live support and spoke with a customer
service agent. My reference number is: 1403517807.

Mister Beep · Nov 30, 2017

I have sent you an Xbox Live message with further information. Go ahead and check your
Xbox Live inbox and enjoy! In regards to the grand prize, be sure to keep an eye out on your email that is attached to your Xbox Live account just in case you're the
lucky winner.

Thanks for posting!

berserkle420 · Nov 3, 2018

Thank you, Mister Beep!

Do you have any information regarding why some participants are not being delivered the rewards?

niwshki

You can check it through the "Game Pass Goals" tile on the Game Pass Game Library/Hub on the console.

Clicking on that tile will display an offer to receive a "Mystery Gift" or an "Ultimate Mystery Gift" depending on the level of participation from you.

Saieno

You can check it through the "Game Pass Goals" tile on the Game Pass Game Library/Hub on the console.

Clicking on that tile will display an offer to receive a "Mystery Gift" or an "Ultimate Mystery Gift" depending on the level of participation from you.

I appreciate the response, however I never received any offers for any Mystery Gifts, though I more than met the requirements.

Mister Beep

I have sent you an Xbox Live message with further information. Go ahead and check your
Xbox Live inbox and enjoy! In regards to the grand prize, be sure to keep an eye out on your email that is attached to your Xbox Live account just in case you're the
lucky winner.

Thanks for posting!

berserkle420

Thank you, Mister Beep!

Do you have any information regarding why some participants are not being delivered the rewards?

niwshki

Did you check your "Game Pass Goals" tile on your Game Pass Game Library/Hub on the console?

This tile will display an offer to receive a "Mystery Gift" or an "Ultimate Mystery Gift" depending on the level of participation from you.

If you have, please know that you will receive a Service Message approximately 4 weeks after the conclusion of the promotion containing a 25-digit code for your Mystery Gift. That Service Message will also include a "Redeem Code" button embedded in the
message for a quick redemption experience on the console.

Please check http://akamai.eprizecdn.net/Microsoft/gamepassgoals/rules.htm Xbox Game Pass Goals Prize Draw OFFICIAL RULES

October Game Pass Goals Mystery Gift not received