October FrankenRewards missing Level 3 & 4 credit

LakeView312 · Nov 9, 2017

I completed the first 3 levels of the October FrankenRewards mission. I got credit for Levels 1 & 2, but never got credit for getting 5 achievements (Level 3) in one of the purchased games from Level 1. So of course I also didn't
get the Level 4 credit for completing them all. Can you help, please?

Thanks,

:)

deathdealer7888 · Nov 9, 2017

Haven't received credits.

I haven't received all credits for completing FrankenRewards in the month of October. I received 1,000 credits for completing part 3. I have not received credits for completing the other parts yet.

craigmcshane2 · Nov 9, 2017

FrankenRewards Level 3 credits still missing

I posted 2 weeks ago about not being credited with completing FrankenRewards levels 3 & 4. Since then I have recieved the 5000 credits for level 4 (Bonus for completing all the missions), but I have still not got the 4000 credits for level 3 (Unlock 5 achievements).
I just want to know if they will be credited in time for the next deposit as I wish to use the account balance for the Black Friday sale. Thanks.

XBLRewards8 · Nov 10, 2017

Hello LakeView312,

Apologies for the inconvenience. After investigating your account, we found an issue properly associating achievements from your purchases with this offer. We have adjusted these titles, and you should see completion of both events shortly.

XBLRewards8

Hello LakeView312,

Apologies for the inconvenience. After investigating your account, we found an issue properly associating achievements from your purchases with this offer. We have adjusted these titles, and you should see completion of both events shortly.

XBLRewards8

Hello craigmcshane2,

Apologies for the inconvenience. It looks like there may have been a communication issue that resulted in only our adjustment for the bonus going through. We will adjust the achievement portion again, and it should appear shortly. Unfortunately, since we
are currently processing the deposit, it is highly likely that this will not make it in time to be a part of the upcoming deposit. We apologize for missing these Credits from a critical deposit date, before Black Friday. We will double the Credits from this
offer, which will appear as a separate, additional 4000 Credit labeled as a five star MyVIP event.

XBLRewards8

Hello ProjectUnknown,

We only see roughly 30 USD of eligible spending in the month of October from your purchases of How to Survive 2, Dead Rising 4, and State of Decay. Keep in mind that as stated in the FAQ, only game purchases are listed as eligible, not add-ons or DLC. Since
the minimum requirement for that offer was 40 USD, you did not complete that offer. Since you must complete the games or video purchasing offer before you can progress on the achievement offer, you did not complete that offer either.

XBLRewards8

Hello ProjectUnkown,

Half of your purchases were made on November 1st, after this offer was over. Please note that as stated in our FAQ, we are based off the GMT time zone. While we do allow some padding to this time frame to still accommodate users, your purchases were still
outside of this padding, like your TV episode purchases on the 1st. We will adjust you for completion of the rest of this offer, but if you wish to complete our monthly offers in the future, please be sure to purchase within the offer period, which in this
case would have been the month of October.

XBLRewards3

Hi Griffin. Your offer should update with the last punch in a couple days. Sorry for the delay!

October FrankenRewards missing Level 3 & 4 credit