Numerous broken elite series 2 controllers and non existent support

MaxPointing · Dec 6, 2023

I have spent hundreds on numerous elite series 2 controllers for either the back paddles or bumpers to stop working, this is a known issue with build quality but have exhausted the warranty on one of the controllers and ordered a replacement controller for £75. I haven’t had this new controller for more than 2 months and it’s the same issues. I have tried contacting Xbox support about this on the phone and I get told to go on the website and it hangs up on me, I go to the website to request a callback and I get We’re unable to process your request for a call back. Please try again later.

How am I meant to speak to someone about this as it’s completely unacceptable.

:)

kyle_m4496

Hi MaxPointing . My name is Kyle and I'm an independent advisor.

I understand how frustrating it must be that you are experiencing these problems with your controller, the best option would be to request a replacement. You can get your controller replaced by visiting this support page: https://support.xbox.com/help/hardware-network/controller/controller-warranty

Enter the controller's serial number at the bottom of this page and it will check the warranty.

Please reach back if you have further questions.

Thanks,
Kyle

KJCAPTAIN420

I have numerous controllers but I use my Elite series 1 controller the most. I have not tried out the series 2 controller yet. The controller for me has been worth the money I spent on it. So if you have the extra money definitely go with a Elite controller.

jasonpickup

no don't buy an elite series 2 because ive had 2 brand new elite series 2 and they where both broken out of the box

T eklesiast T

Is your controller still under warranty ?

Please use this link to get support.

here

This will be a virtual assistant but with a few keywords like "elite controller series 2" and "broken" you will eventually be asked to provide your serial number and this will lead to chat and request a repair.

lackoftraction

To be very, very clear, the problem is that the newest firmware updates to Xbox elite 2 controller has broken the functionality of the paddles. As of the latest firmware, the paddles are completely disabled when in default profile. The paddles used to work in default mode, and now they don't. Steam can corroborate this: last year Steam added functionality to customize the outputs of the elite controllers paddles, which means that the paddles used to output a unique signal instead on only emulating other controller buttons.

A quick internet search reveals numerous accounts from users who had used steam to customize the paddle outputs, proving that the paddles used to work. You can also see a growing number of recent complaints from Elite controller users who are realizing that their paddle inputs are now broken. This is not an isolated occurrence, the elite controller was broken by the latest firmware updates, and people are realizing it.

The changes made to the Xbox elite 2 Controller paddles in the latest firmware updates NEED TO BE REVERTED.

Numerous broken elite series 2 controllers and non existent support