November purchases missing from MyRewards

xDamnYouSalazar · Nov 26, 2016

I posted this just a few hours ago and not sure what happened to my post, but here it is again. On November 19th I purchased the Battlefield 1 / Titanfall 2 Deluxe Editions Bundle for $75 and on November 22nd picked up the Gears of War 4 standard edition
for $36, both digital purchases. That's $110 in eligible MyVIP rebates for the month, that should be 11,000 points at my 5 Star MyVIP rank which I was hoping to get me $11 back for the month, but the MyRewards page shows nothing acquired for either purchases.
Why am I not receiving any rewards for either games? Thanks.

:)

XBLRewards8 · Nov 26, 2016

FREEdom Award Credits Not Appearing.

Hello Hazerblade,

We see that you received Credits for the November FREE PASS offer on November 12th. Is this the offer you believe you are missing Credits from? You can check all Credit events from your MyStatement on the MyRewards page.

XBLRewards8 · Nov 26, 2016

Missing refund vip money

Hello KevEmo,

You can see a complete history of your Credit and deposit events from the MyStatement on the MyRewards page. We see that aside from your Sims 4 pre-order, these purchases were all a part of your MyVIP payback for November (none of the purchases you describe
were from October), and are currently pending in your account.

Smwutches · Nov 26, 2016

VIP rebates are calculated after the end of the month and given by the 15th of the next month. So it's too soon to see credits pending for November purchases.

Smwutches

VIP rebates are calculated after the end of the month and given by the 15th of the next month. So it's too soon to see credits pending for November purchases.

XBLRewards8

Hello Hazerblade,

We see that you received Credits for the November FREE PASS offer on November 12th. Is this the offer you believe you are missing Credits from? You can check all Credit events from your MyStatement on the MyRewards page.

XBLRewards8

Hello KevEmo,

You can see a complete history of your Credit and deposit events from the MyStatement on the MyRewards page. We see that aside from your Sims 4 pre-order, these purchases were all a part of your MyVIP payback for November (none of the purchases you describe
were from October), and are currently pending in your account.

XBLRewards8

Hello enderspark45,

All Credit and Deposit events can be found on your MyStatement on the MyRewards page. You can use that to see that those Credits were a part of your November 9 2016 deposit. You subsequently spent that deposit on a purchase of Watch Dogs 2 - Gold Edition
pre-order on November 13th.

XBLRewards3

Hi Chopster2k. You have been awarded MyVIP payback for your qualifying purchases. You currently have them pending in your account at this time. You can view them in your MyStatement on your MyRewards page. Purchases are calculated at the end of the month
and awarded by the 15th of the following month. October purchases will be calculated and awarded no later than November 15th.

November purchases missing from MyRewards