Notification problems for Xbox system & Xbox Console Companion PC app; plus an old problem...

Discus and support Notification problems for Xbox system & Xbox Console Companion PC app; plus an old problem... in XBoX on Consoles to solve the problem; Someone on Twitter suggested I document this on these forums with the details. I'm mostly gonna just copy/paste what I put there into here. I've spent... Discussion in 'XBoX on Consoles' started by Panzrammer, Jan 5, 2020.

  1. Panzrammer
    Panzrammer Guest

    Notification problems for Xbox system & Xbox Console Companion PC app; plus an old problem...


    Someone on Twitter suggested I document this on these forums with the details. I'm mostly gonna just copy/paste what I put there into here. I've spent enough time about this from a phone call to Microsoft (one time getting hung up on) to making photos &
    videos with comments and replies on Twitter on the Xbox Support account. The problem is annoying but I've got a life and this has already taken a chunk out of my night to deal with in various ways. For the record, Xbox server status page has not been reporting
    problems.

    Twitter thread (don't fully understand Twitter; don't know why it's more than one link to see most or all):

    https://twitter.com/SinInSanity/status/1212870375740182529

    and

    https://twitter.com/ITs_XrazE/status/1212907998986874880

    Since at least yesterday I've been having problems with activity alerts being pushed to my Xbox (none being pushed to it), not the popup of one during a game (those SEEM like they are ALL being pushed), it's under the alerts tab. BUT, most of the recent (not
    all) alerts are showing on my Xbox console app (not all). They pop on my TV screen when playing a game but when I check for them on my Xbox, they are not there, as if it never happened (now hours later from when they happened, 2 alert notifications suddenly
    show up in the list, 1 was 2 hours & the other was 8 hours late but even then, one of them had other problems which has happened before).

    [All notification settings are on, as can be seen in the video on Twitter, and always have been on. No one has touched it either as I live alone.]

    Sometimes, such as just a bit ago with the 8 hour late alert, the activity will be missing I was alerted to. On that 8 hour late alert, it said a certain person and 3 others liked an upload. I go to the upload and it's not even the person named that liked it
    plus it's missing the other 3 people (only 1 like total). This sort of thing happens often with activity alerts with being told something happened by so & so or a few people just for it to be missing (or just not showing to me it's actually there). And at
    least on this latest example, Xbox Console Companion app never even had a notification pushed to it showing those 4 heart/likes happened (still doesn't even show now).

    Also, between 2 days ago and December 19, 2019 all alerts have now went missing on the Xbox PC app (they were there before). It's not from being pushed out as I have many prior to Dec. 19 still there and missing many (but not all) from between 2 days ago and
    now. This gap is not present on my console, just when viewing through the app, I can still see those older ones that went poof via my console.

    Twitter links have a few photos and 2 videos I recorded for proof of some of this. And an Xbox Ambassador Tweeted to me to hold home button on controller and click to send feed back or report bug but as I told that person, I don't have that option when I briefly
    press, long press or long press until controller shuts off.

    Also there's been yet another problem, a long time problem where I get an alert on console but when I click to see it I am told there is nothing to show (always where someone likes a comment I made on someone else's post or upload) though it does not give
    that error when I click the alert on the Xbox PC app.

    BTW, another old problem that didn't exist when I got my Xbox One X early last year is on Microsoft store. If I click yes/no on a review being helpful, it shows as if I never clicked it, even when I revisit the page (even if I look a long time later). It's
    always felt like an employee has banned my ability to click helpful or not (especially when thinking about things that happened just before the problem).

    I'm not looking for someone to help me, this isn't on my end. I'm just putting this out here to be "documented" as requested and to let others know.

    :)
     
    Panzrammer, Jan 5, 2020
    #1
  2. Panzrammer Win User

    Notification problems for Xbox system & Xbox Console Companion PC app; plus an old problem with store reviews.

    After writing this, I got another alert notification that was the same as the one in my post here I mentioned for an example. It was no longer in alerts read but was showing as new. The person named in the alert example I gave was not named anymore and
    the image for them was blank. It also said 1 other person liked and not 3 others liked as before. A couple hours later, that alert notification showed again but this time it changed back to how it originally was (a certain user named & pictured with 3 others
    liking the upload). None of this has ever appeared on my Xbox Console Companion app on my PC.
  3. Panzrammer Win User

    Notification problems for Xbox system & Xbox Console Companion PC app; plus an old problem with store reviews.

    It's still being screwy and despite what the dishonest agent on the phone saying I am the only one having this issue, I know I'm not as others have told me they too have been having issues with alerts. The problems still persist and it's many different
    ways now, too much to keep updating each new way. Many missing alerts are coming in on the Xbox console now but not all and many will be several hours late when they do. They at least admitted the console companion app on the PC was full of bugs but would
    not elaborate and ignored my mentions of that having alerts issues too when they wanted me to factory reset my console to try to fix a problem that's from their own systems.

    It's annoying and at times with this issue and actually frustrating sometimes. Contacting support again reminded me of early last year when I got this just how unhelpful that is (to put it nice) and how rude they can be in what they say, which really set me
    off again with them. I almost returned my $500 Xbox One X back to Costco the next day when I purchased it early last year because of the horrible, dishonest and unhelpful support.

    Contacting them again was greatly annoying in reminding me of why they won't get another console purchase from me or recommending it to anyone else. This time I wasn't even calling to get help, I was calling to let them know to check their systems for problems
    but they treated me as if I was calling for help, even after explicitly saying more than once that was not why I was calling and that there was no way in h*** I was doing anything I considered unreasonable for this issue like the factory reset the person was
    demanding which the agent then let me know since I would not do that, would not do as told (quite rudely so), they didn't care and just acted like there was nothing wrong on their end to even consider looking at. I guess I am more frustrated about this than
    I thought after seeing this long reply I just typed but it's about the arrogance and horrible support of the company than this issue.
  4. GateByte Win User

    Notification problems for Xbox system & Xbox Console Companion PC app; plus an old problem with store reviews.

    I’m sorry you’ve been dealing with all those issues. I know you’re not really looking for help, but I hope you’re able to find some sort of solution to those issues. I can only imagine how frustrating that all must be.
  5. Janet_C Win User

    I need help with my notifications in Xbox app PC

    Verify that you have the notifications active in the "Xbox console companion" app and in the "Game Bar".

    Also check that they are active for these applications in the PC settings > System > Notifications.
  6. Onyx Is Here Win User

    Discord nitro/game pass ultimate

    Sorry to hear it. Xbox is aware of the problem and have announced that a notification should be sent to you from within either the Xbox Companion App or the Beta App for Gamepass
Thema:

Notification problems for Xbox system & Xbox Console Companion PC app; plus an old problem...

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