Nothing loads on my xbox one

Hi, Kali! Thank you for your reply and the additional information

Would you mind performing a soft factory reset on your console? By "Soft" I mean that none of your games will be uninstalled, but accounts and local save data will be removed from the console. This would help refresh your system, as well as clear any temporary files that may be causing this.

To do so:

- Go to Settings > System > Console info > Reset Xbox > Keep games and apps.
- Keep in mind you will need an internet connection and your account details (for each account) to sign in again.

* Note: Resetting your console to its factory defaults erases all accounts, saved games, settings, and home Xbox associations. Anything not synchronized with Xbox Live will be lost. If your console has been constantly connected to the internet and the Xbox Network, your saved data should be backed up on the cloud.

Please let me know if this works, I'll be looking forward to your reply.
Best regards.

This has worked, thank you.

I am using an xbox series s.

i dont have any external storage units plugged in.

and i am not getting a "took too long to start" message, the games are either crashing as soon as i click them or just displaying the icon for the game.

yes that is everything i have tried so far, i have also checked the internet connection and it says that the xbox is connected

Hi, Kali! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry you are experiencing issues with your console.

If you don't mind, I'd like to ask you a few questions:

• May I ask which Xbox model you are using?

• Do you have any external storage units plugged into your console?

• Are you, by any chance, getting "Took too long to start" or a similar error upon trying to launch a game/app?

• Just to be sure, is this everything you've tried so far?

- Reinstalling your games.
- Restarting your console.
- Unplugging your console.
- Removing the parent account.

Thank you! I'll be looking forward to your reply.
Best regards.

Hello GabrielTrigueros! I'm Kris and I'd be happy to help you with your question.

Sorry to hear you are having these issues. It could be that the HDD is starting to wear out and fail. When you did the reset, which option did you choose? Keep apps or delete?