Nothing happens when I change my name.

Nothing will happen when you change your name, are you thinking what might happen like what has happened over at PS? I changed my GT a few years ago now and it was so easy, just pay the fee and you are all set.

I had the same problem. I redeemed a $15 code and went to change my name and when it showed what my name was going to look like, it didn’t show anything. I don’t know what happened but I’m really upset that I wasted $10 on nothing.

Hello, My name is King. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

- Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

- Wait 30 seconds, and then plug the power cord back in.

- Press and hold the Pair button (located on the left side of the console) and the Eject button (located on the front of the console), and then press the Xbox button on the console.

- Continue holding the Pair and Eject buttons for 10-15 seconds.

- Listen for two “power-up” tones a couple of seconds apart. You can release the Pair and Eject buttons after the second power-up tone.

- The console should power up and take you directly to the Xbox Startup Troubleshooter.

If your console doesn't have an Eject button, you can bring up the Xbox Startup Troubleshooter on this console by holding only the Pair button (steps 3 & 4) and then pressing the Xbox button. Continue holding the Pair and Eject buttons for 10-15 seconds.

- Once you see the Startup Troubleshooter, select Factory Reset and then choose "Keep Games and Apps"

- Once the Reset is complete, you'll be prompted to sign into your console using your Microsoft account credentials, after which you'll choose your preferred settings and your console should display normally again.

NB: A factory reset keeping games and apps will not delete your game saves as they are backed up in the cloud and will resync once you've signed in.

Hope this helps.

Thanks you do much but it still won't work I'm so confused why it won't work but thank u

I'm afraid that appears to be a hardware issue and the device will need to be repaired.

You can find detailed steps on how to check for warranty, and start a repair order here https://support.xbox.com/help/hardware-network/...