Nothing going into Rewards Account

been doing everything I should do on my rewards account but no rewards are going into my account every month I get emails saying 0

even though I do everything to collect rewards had this problem since I signed up in March and still 0 rewards spoken to Microsoft Support - they said there is a problem with my rewards and to message here

:)

 

Reward points aren't going into my account

Hello Jewbar,

We see that your account was recently able to complete a deposit on October 12th. This may be a result of the fix that our other team is working on. We can confirm that the deposit error has since returned to your account. Again, we apologize for the inconvenience
that this issue is causing. We do not recommend purchasing a currency card as a way of resolving this issue. Since this is a problem with the databases your billable accounts are contained in, purchasing a card will not fix the data error contained on that
database. The issue preventing your deposit is that when our deposit process queries this database for the account you would like it to be placed into, it does not receive a response. Since the deposit does not know where to go, it aborts, rather than deposit
at random.

 

Reward points aren't going into my account

I have posted previously regarding reward points not going into my account and was told to wait it would sort itself out... Well it hasn't! I have purchased loads of games totalling 100's of pounds expecting reward points, but all I get is emails saying
they will expire because they can't be deposited. Apparently there is a problem with my account details, however when I check this all details are correct. I have purchased a cash voucher thing that credited my account fine as suggested by someone. This has
been going on for the whole of this year, probably longer and I've already lost points, and still there is no resolution. Can someone please sort this out as I want to use the cash/points to purchase other stuff in the store. I'm looking at getting a new XBOX S,
but will look at PS4's if this doesn't get rectified!!!

 

Hello HotBabydoll13,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least 200 GBP or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as MyVIP payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

Since you have not completed any offers and are not eligible for MyVIP payback due to having zero MyVIP stars, you have not earned any Credits.