Not seeing January survey points or points from my spend during December.

Mazter0fPuppetz · Jan 9, 2017

Hi, I'm not currently seeing the points for my January survey or my spend from December last year. Also every time I check the page it's asking me to renew my gold membership even though I'm gold til next year (2018). Any help would be appreciated.

:)

Sául Sanchez Luna · Jan 9, 2017

My 250 points i did not receive them after answering the survey

I answered the survey on December 31, 2016, a few hours in January 2017 and the mark said "until January 31," I answered everything. Now it's January and it's been over 96 hours and I have not received the 250 points, please fix that problem.

Vasu Chetty · Jan 9, 2017

Where's my points?

I spent almost $200 during the Black Friday sale and have not got my points on Xbox Rewards. Previously I would get points at the end of the month.

Also, I took the December survey and it isn't showing points that either. What's going on?

XBLRewards8 · Jan 11, 2017

Hello Mazter0fPuppetz,

There was a delay in displaying the January survey Credits to users. You should now be seeing this Credit event on your end. Apologies for the confusion. Regarding your Gold status, we see that you are still being recorded as Gold (as shown by your recent
Gold payback for December) but since your current subscription is set to expire soon (your last three month sub), you are seeing a prompt to extend your membership. If you have purchased a non-promotional yearly subscription, we should load that subscription after
your current subscription ends.

XBLRewards8

Hello Mazter0fPuppetz,

There was a delay in displaying the January survey Credits to users. You should now be seeing this Credit event on your end. Apologies for the confusion. Regarding your Gold status, we see that you are still being recorded as Gold (as shown by your recent
Gold payback for December) but since your current subscription is set to expire soon (your last three month sub), you are seeing a prompt to extend your membership. If you have purchased a non-promotional yearly subscription, we should load that subscription after
your current subscription ends.

TechnoSausage81

hi

Is their any news on this case of mine? I've had no news and it's been almost 3 weeks since I opened this case.

Since I opened this case I've done 2 surveys for December and January on the rewards section, no reward points were received again, just those two surveys should of given me 500 points.

I've bought lots of stuff through the store over the last couple of years and I've never received any rewards, I feel like I'm losing out here and it's frustrating me!

I've just logged into my rewards profile and still have 0 points and 0 points pending, even though I've done the two recwnt surveys!

Any help on this would be really appreciated now, it's been three weeks and I'm getting nowhere, I've also got loads of xmas money I want to spend in the store but I'm not until I start getting the rewards I'm owed.

Pedgeth

December 24th - Account infiltrated. MSPoints spent on Fifa 12 DLC

December 26th - Reported to Microsoft, UAI started

January 6th - Account returned to my control with points reissued

Bradley Lyons

My account was compromised on December 29th, the jacking was discovered and reported on 31 December.

My account was returned to my control today, January 10, complete with the 2000 MS points that had been spent.

Good turn around. Good job Microsoft.

Now let's see it for some of the others here.

Murphs-A47006C9-2185

That is the normal yearly reset. MyVip spending progress is reset every year and runs from January 1st to December 31st.

Not seeing January survey points or points from my spend during December.