Not saving payment option

Discus and support Not saving payment option in XBoX Games and Apps to solve the problem; I've been trying to buy a game from the store yet when I click buy it asks me to add a payment option. After filling in the info I click save yet it... Discussion in 'XBoX Games and Apps' started by Mr Monopolopoly, Aug 25, 2016.

  1. Mr Monopolopoly
    Mr Monopolopoly Guest

    Not saving payment option


    I've been trying to buy a game from the store yet when I click buy it asks me to add a payment option. After filling in the info I click save yet it just asks me to add a payment option again. I've tried this on Xbox and on the website both with the same
    outcome. Any help would be appreciated.

    :)
     
    Mr Monopolopoly, Aug 25, 2016
    #1
  2. bloosuga
    bloosuga Guest
    Xbox Live Gold Subscription Issue

    If this hasn't been resolved yet, simply go into the billing, manage payment options, click to edit the card, then save it. This will cause the card to get reverified in order for them to allow it for payment. The reason it was declined was they tried charging you $21 for something, but when it was received multiple times as declined/rejected due to funds, the payment method was locked and declined until it can be reverified.
     
    bloosuga, Aug 25, 2016
    #2
  3. tha_villain
    tha_villain Guest
    Xbox Live Gold Subscription Issue

    Not saving payment option [​IMG]
     
    tha_villain, Aug 25, 2016
    #3
  4. Pandasaur cx
    Pandasaur cx Guest

    Not saving payment option

    Add the payment option
    here     and see if it'll stay.
     
    Pandasaur cx, Aug 25, 2016
    #4
  5. Mr Monopolopoly
    Mr Monopolopoly Guest
    I've already tried this and it doesn't work.

    It says 'We can't add the payment method. Please make sure it hasn't been already added to your account. If you continue to get this message, try with another payment method or contact customer service for assistance.'

    and has error code: 25055-oGKoBQAAAAAAAAAA-76b9af8b-d8c5-4b9d-9e39-5efee7433808
     
    Mr Monopolopoly, Nov 2, 2018
    #5
  6. Mr Monopolopoly Win User

    Not saving payment option

    I've already tried this and it doesn't work.

    It says 'We can't add the payment method. Please make sure it hasn't been already added to your account. If you continue to get this message, try with another payment method or contact customer service for assistance.'

    and has error code: 25055-oGKoBQAAAAAAAAAA-76b9af8b-d8c5-4b9d-9e39-5efee7433808
  7. Pandasaur cx Win User

    Not saving payment option

    Add the payment option
    here     and see if it'll stay.
  8. ngocphi Win User

    No valid payment options known

    If you want to download via the website you must have a payment option on file till the website is updated

    Or you can save yourself the hassle and download via your console which doesnt need a payment option
  9. CheX360 Win User

    360 Games With Gold On Xbox One Help

    Well it doesn't make any sense to me, but if that how it is, ok

    but... can I introduce a payment option, download the game and then delete the payment option?

    because I don't want to have that personal data saved anywhere on the web... I never use internet payment, I always buy on stores
  10. Mistress Sara Win User

    Payment/ Payment Options

    For billing issues, I find it easier to contact support on the phone when online options don't seem to be working.

    -

    You can click the support link at the bottom of Xbox.com, then the contact us link that shows up to see if you can get a call back from support to avoid sitting on hold. Or you can click here for the support number in your region:

    forums.xbox.com/.../964344.aspx

    -

    I hope this helps.
Thema:

Not saving payment option

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