not recieving rewards

Discus and support not recieving rewards in XBoX Rewards & Social to solve the problem; Account status says it needs attention. My deposits are not going through. It sends me to a link to review my account billing info. Everything is... Discussion in 'XBoX Rewards & Social' started by knailbomb, Nov 22, 2016.

  1. knailbomb
    knailbomb Guest

    not recieving rewards


    Account status says it needs attention. My deposits are not going through. It sends me to a link to review my account billing info. Everything is correct...

    :)
     
    knailbomb, Nov 22, 2016
    #1
  2. MasterBongRips
    MasterBongRips Guest
    Not receiving

    not recieving my rebate back for buying in store, not recieving rewards for completing quests
     
    MasterBongRips, Nov 22, 2016
    #2
  3. AbrahamAkil
    AbrahamAkil Guest
    I havent been recieving any of the xbox quest rewards for the past 3 month

    please help me i am not recieving any of the rewards after going all the xbox love quests on xbox one. I havent been recieving anything at all please help me. I have done all the quests and waited for months with no rewards.
     
    AbrahamAkil, Nov 22, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    not recieving rewards

    Hello KNAILBOMB,

    After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
    communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
     
    XBLRewards8, Nov 22, 2016
    #4
  5. MRCUMBERSOME Win User

    Netflix 100 ms points

    yes,its the only reward i havnt recieved yet..
  6. XBLRewards8 Win User

    Not recieving rewards

    Hello Torvald Helmer,

    You can earn Xbox Live Rewards Credit in two ways:

    1. By finishing the offers located on the MyMissions page at
    https://rewards.xbox.com/mymissions/     .

    -or-

    2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
    back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

    In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
    the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not
    get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).
  7. XBLRewards8 Win User

    not recieving rewards

    Hello KNAILBOMB,

    After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
    communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  8. XBLRewards8 Win User

    No reward recieved

    Hello Mimilbri,

    This forum is for Xbox Live Rewards issues only. If you are asking about a general Xbox promotion, you should try reaching out on the general Sales and Promotions forum for more specific assistance.
  9. XBLRewards8 Win User

    Not recieving rewards.

    Hello Legit Strategy,

    We see that the tokens were assigned to your account, and are currently awaiting use on your redemption page. This page can be accessed from the Trove section of the FREEdom Rewards page. Keep in mind that it can take up to 96 hours to receive and process
    new activity, so coins do not show up immediately after activity.
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