Not receveing the rewards deposit - wrong address

Discus and support Not receveing the rewards deposit - wrong address in XBoX Rewards & Social to solve the problem; Hi, my account and billing info are all ok but still the rewards program warns me that I can't receive deposits cause it's wrong address, thanks.... Discussion in 'XBoX Rewards & Social' started by MussiBR, Jul 22, 2017.

  1. MussiBR
    MussiBR Guest

    Not receveing the rewards deposit - wrong address


    Hi, my account and billing info are all ok but still the rewards program warns me that I can't receive deposits cause it's wrong address, thanks.

    :)
     
    MussiBR, Jul 22, 2017
    #1
  2. Smwutches
    Smwutches Guest
    Hello Not receveing the rewards deposit - wrong address

    In order for support to check into your account, you will need to post in the Xbox Rewards Questions support forum.
     
    Smwutches, Jul 22, 2017
    #2
  3. Chrisclonaldo
    Chrisclonaldo Guest
    Hello Not receveing the rewards deposit - wrong address

    Hello

    Hi, my account and billing info are all ok but still the rewards program warns me that I can't receive deposits cause it's wrong address, thanks.
     
    Chrisclonaldo, Jul 22, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Not receveing the rewards deposit - wrong address

    You will need to post in the support section of this forum in order for support to look into it for you.
     
    Smwutches, Jul 22, 2017
    #4
  5. Smwutches Win User

    Not receveing the rewards deposit - wrong address

    You will need to post in the support section of this forum in order for support to look into it for you.
  6. Smwutches Win User

    Hello Not receveing the rewards deposit - wrong address

    In order for support to check into your account, you will need to post in the Xbox Rewards Questions support forum.
  7. IxI Grunt IxI Win User

    Deposited every 15th / 30th

    Your lifetime credits earned is the total amount of credits you have earned since joining the program. It includes credits that are pending as well as any that have been deposited. So if you have less pensing credits than the amount of lifetime credits,
    you have had some deposits. Your statement on the MyReqards section of the site will list when any deposits took place. You can then verify the deposits by checking your returns at
    http://commerce.microsoft.com
    The. I havent receved any of the currency from my rewards redmptions

    How do we fix this
  8. CARB1DE Win User

    XBL Subscription renewal did not reward the 600 Microsoft points as advertised.

    I think that is for the rewards program....correct me if im wrong but, it takes a while, and only deposited on the 1st and 15th of the month
  9. XBLRewards8 Win User

    Reward deposit into the wrong country

    Hello Dark Kenjiro,

    It looks like the information we are receiving from billing caused you to be labeled as Canadian, which is why we deposited into CAD for your account. Unfortunately, once Credits are deposited, we cannot take action on them. You may wish to reach out to
    billing support (support.xbox.com/contact-us) and have them investigate your account. This information reporting you with Canadian billing is also why your deposits have been failing; when we attempted to deposit USD from your US Rewards
    Account, into your Canadian billing account, the process failed. We have been working with another team on resolving deposit issues, which is why this deposit succeeded. We have no power over billable accounts, and cannot adjust your billing accounts in any
    way. Apologies for any inconvenience.
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Not receveing the rewards deposit - wrong address

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