Not receiving verification code in Outlook

Hi Sixth,

Thank you for posting in Microsoft Community.

I'm sorry to hear that you're having issues logging in to your Microsoft account when using Microsoft Store. I understand that you don't receive the security code that's being sent to your email.

If this is the first time that this happened, there may be heavy compromised traffic coming from your geographical location and to protect you, Microsoft may also not deliver codes to your account as fast as usual. While rare, these issues will be automatically resolved after a certain period of time. Kindly try to login again after few hours.

Please check your junk email folder for a message from a Microsoft account, and use the code sent to you. Valid verification codes come from an @accountprotection.microsoft.com email address.

Mark @accountprotection.microsoft.com as a trusted sender to receive your verification code in your inbox.

If you've followed all the recommended settings and you're still not getting the codes, kindly see this official support article about Microsoft account security info & verification codes:

https://support.microsoft.com/en-us/account-bil...

Please note that in this public community forum, we are Microsoft users like you trying to help and guide other community members. This means that we do not have access to other accounts or access to other users' information.

If you're still experiencing issues after following all the steps, kindly contact Microsoft support for your account to be checked internally. You may use these steps as your guide:

1-Access the Microsoft contact us at this link.

https://support.microsoft.com/contactus

2-Click on Windows and then click on "Get Home support"

3-Write a brief description of your request or issue in the box then click the "Get Help" button.

4-Click on the "Contact Support" button located at the bottom of the page. If you are not logged in, you will see "Sign in to Contact Support". Log in to your Microsoft account.

5-Select your Product or Service. Choose a Category then click Confirm

6-Lastly, choose a support option

You may also use this link, describe your problem and you'll be provided with self-help or connect you to the most appropriate support, which may include chat or request a call.

https://go.microsoft.com/fwlink/p/?linkid=2138303

Please let me know if you have clarifications.

Regards,

Alvaro

Sorry, I should clarify, I mean when you are receiving security codes at xbox.com. I could potentially be wrong about the outlook domain, but I was pretty sure it was included. LIVE and Hotmail I'm positive don't do it, because when you sign into the account
on xbox.com, and attempt account management, and it needs to verify you are you, it would be pointless to verify the person by sending it to the same email used to login, because if that email was compromised, it would be a self defeating security check. You
can, however, receive the website verification code at a different Hotmail or LIVE email than the one you're logging in with. I'll have to research a bit more to confirm this for outlook emails.

Did you even read what i wrote up there?? “ I have bought in-game items before via mobile.” Like i told before i have checked and tried everything but nothing seems to work. Im getting verifications codes and
SMS for other stuff on my mobile except for xbox mobile payments. Ive cross checked everything, im just not

receiving the code.

Im sorry but I have checked, done and tried everything in the link you sent but it did not help me in any way. Im still not receiving a code and there is no option to receive it on any email. Please

Hey there! Can you check the solutions on this page to see if it helps at all?

For the verification codes its toward the bottom of the list.

https://support.microsoft.com/en-ph/help/12428/microsoft-account-security-info-verification-codes