Not receiving Shipping Label via email for Xbox One S return.

Why is this so difficult? Same exact thing. A Web page that returns literally, "[ ]", when one clicks the button "Get Shipping Label".

Are you saying an email comes with the shipping label? I got an email about the return process, and logged in one sees what the OP shows when clicking "Get Shipping Label" ... taken to a page of "[ ]"

Hello Vyable,

Thank you for bringing this issue to our attention. The email which contains the shipping label should be received within the first ten minutes of placing the order. If you have not received a shipping label, we recommend contacting the
Xbox Support Team in order to resolve the issue. Be sure to let us know the results!

Hi there,

The shipping label would be added as an attachment on an email that get's sent out to you once the order is processed. In the occasion of having difficulties retrieving the shipping label, you would need to contact Live Support as they would be able to assist
in re-sending the shipping label.

As provided above the best way to contact Live Support would be by clicking this link: https://support.xbox.com/contact-us#0

It's going to ask if you want help from the virtual agent select
no thanks,pick the category(Charges on my account)and just pick a contact method
(request a call from support or Chat is faster).



Hope this helps a bit more.

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox service shipping label.

Since the callback doesn't work, try their chat support instead. Kindly follow these steps according to Microsoft Agent | Moderator, XBF Brad A and Xbox Ambassador, CosmicCraze:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37 and https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Here's how to contact Xbox Support:

"Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hello,

Thank you for contacting the Xbox Support forums. I understand that you are attempting to submit your controller in for repairs. To best assist, please view: Getting your Xbox device serviced | Xbox Support for steps on how to service an Xbox device/accessory. Once you log into your account, you will have the option to submit a service request for any device(s) you have registered for warranty.

Once your request has been submitted, you should receive an email to the email attached to your Xbox account for additional assistance. Typically, you will receive the shipping label and will need to drop the device off at the postal service that the label was created for.

If these are the steps you have taken, please answer the following questions:

- Did this include a shipping label?

- Did you receive an email with the shipping label attached?

- Was the box you used free of any previous labels that may cause a package to be returned to your home?

- Which postal service was used when the device was to be shipped out?

Thank you,

-Tali