Not receiving security verification to gmail...

I did all the basic trouble shooting and it does nothing.

The issues with receiving a verification email has been going on for at least a year.

Nothing is coming through on the alternate email address. The suggestions above where already addressed in my initial post.

So no, no of that helped.

ALSO I was just on the phone with microsoft service for an hour, and I need to file a complaint. I was hung up on 4 times. Each time I called back I made sure the rep had my phone number in case I was cut off again. We don't have an issue with dropped calls here, doesn't happen, but it happened 4 times in one hour with microsoft. Never got a call back. So on top of fixing me not getting a verification code I need to file a complaint about customers service.

Hello jordanbrian126,

We really understand what you are feeling now, and we would like to ask an apology for the recent experience that you encounter seeking help for the problem.

As far as Forum is concerned, the best help we can do was that option of the article we provided on our initial response. Troubleshooting verification code issues - Microsoft Support. If you have done all those troubleshooting stuffs and still the problem persists, there must be something wrong with your account.

To help you with your latest response regarding the bad experience that you had 4 times call drops without getting a call back we would like to ask you more details on this. Please reply to our Personal Message for more information.

Sincerely,



Moderator

Microsoft Community

Hello jordanbrian126,

Welcome to Xbox Forums. We appreciate for sharing your concern with us and we hope that you are doing well today other than this account issue.

We understand that you cannot receive security verification code to your registered email address when verifying log in to Xbox account. As per description, you have made some basic troubleshooting steps, checking correct details, checking email spam/junk folder and some possible reasons that may cause the problem.

Let us check on this together and sort this out to assist your concern. However, before we proceed, we would like to ask few questions about it.

1. When did the issue start?
   
2. Was this working before?
   
3. Any recent activity or changes made before the issue appeared?
   

These above questions would help us provide the necessary information. Once we have gathered all the information, we will formulate the viable solution to help you with your case.

For the meantime, try to check this article and let us see if this can help. Troubleshooting verification code issues - Microsoft Support.









If the above suggested fixes cannot resolve your issue and since you are using Gmail account, you can also check out Google Help page for more information on how to fix common issues with 2-Steps Verification.

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.



We will be glad to follow up and help you.

Sincerely,



Moderator

Microsoft Community

Hi jordanbrian126,



We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)






Thank you for your understanding.



Kind regards,



Moderator

Microsoft Community

Also there were no recent changes.

When I was hung up on 4 TIMES, with no call backs the system would not let me call again, saying I reached a limit.

This is the most unprofessional customer service I've ever experienced.