Not Receiving Rewards Emails

CherokeeDad · Mar 10, 2018

Hi,

I have over 185,000 Gamerscore so I rate as an Overlord, I am a 5 star VIP, I am an XBOX Insider AND I have

1,139,324 Lifetime Credits Earned!! I do not understand why I do not receive any VIP Red Carpet Rewards. I also do not receive Rewards emails.
I do not feel rewarded AT ALL.

I do not feel like my loyalty matters

What is wrong?

I really would appreciate anything you can do.

Best Regards,

AJ Wilkins

:)

XBLRewards8 · Mar 10, 2018

Not receiving Reward Emails

Hello Underage,

There is currently an issue where we are not receiving changes in email addresses for our program. We are working with another team on how to resolve this issue, but currently we can only deliver to the email address you registered with. We apologize for
the inconvenience.

As Murphs says, you can opt-in directly on the offer page located on the MyMissions page, and it will act the same way as if you opted in from the email.

Underage-[xboxvenue] · Mar 10, 2018

Not receiving Reward Emails

I was looking at activating the Simply Rewarding Offer on Xbox Rewards and saw that I needed to activate the offer on my email. I then went to look for the email and saw that my last email from Xbox Rewards was from February of 2016. I was wondering if there
was a way to fix the email issue and activate the reward offer.

XBLRewards8 · Mar 12, 2018

Hello CherokeeDad,

We're sorry to hear about your frustrations with the program. We'll take your sentiment and feedback and provide it to the appropriate team. Regarding your emails, since your email address is also being used by another gamertag, you may be receiving emails
for that gamertag instead. We use the billing email for your account to send emails. You can change this information by going to the commerce page at (https://account.microsoft.com/), selecting "Edit your billing
info", and then changing your billing email from that screen. Additionally, we see that you have unsubscribed from our mail list, so we no longer send emails to your address.

XBLRewards8

Hello Underage,

There is currently an issue where we are not receiving changes in email addresses for our program. We are working with another team on how to resolve this issue, but currently we can only deliver to the email address you registered with. We apologize for
the inconvenience.

As Murphs says, you can opt-in directly on the offer page located on the MyMissions page, and it will act the same way as if you opted in from the email.

XBLRewards8

Hello CherokeeDad,

We're sorry to hear about your frustrations with the program. We'll take your sentiment and feedback and provide it to the appropriate team. Regarding your emails, since your email address is also being used by another gamertag, you may be receiving emails
for that gamertag instead. We use the billing email for your account to send emails. You can change this information by going to the commerce page at (https://account.microsoft.com/), selecting "Edit your billing
info", and then changing your billing email from that screen. Additionally, we see that you have unsubscribed from our mail list, so we no longer send emails to your address.

Murphs-A47006C9-2185

You can activate the reward offer by visiting rewards.xbox.com going to MyMissions and clicking "Activate Offer".

the reward team will reply within 1-2 business days in regards to your email issue.

Judge

Hey there! That is indeed the email that Rewards uses, here is the proof taken from the Rewards FAQ:

What types of communications should I receive from Xbox for the Xbox LIVE Rewards program?

A. You will receive program emails for various reasons as a member of the Xbox LIVE Rewards program. Emails include registration confirmation, monthly rewards program updates, and winning a prize in one of our exclusive promotions. Please note that you may
receive an email from *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** on behalf of Xbox for updates. If you have not already done so, please make sure your junk mail filters are set to receive emails from
L: *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***.

http://rewards.xbox.com/faq/

Angel Death 16

Please help, is there a wait period before you receive an email regarding your rewards?

Not Receiving Rewards Emails